Field Application Specialist-Central Region

This is a remote-based, field role covering the central territory (ideal candidate will reside in either Houston, Denver, or Chicago).

About the role

In this field-based position, you will offer product expertise, application knowledge, and support for Account Managers and customers at each stage of the sales process through product demonstrations, trials, presentations, and trainings that directly drive revenue and product adoption within the central territory.

Responsibilities

• Support the sales organization of existing products through product presentations, demonstrations, and application studies, and on new products in close collaboration with product management through beta site testing and demonstrations.
• Be responsible for the assigned product line to support sales target achievement in the Central Region.
• Support sales in the customer process and URS analysis and generate application trials to help design optimized products in line with the application requirements.
• Provide application support proactively, answer inquiries, and resolve implementation problems in the field for customers.
• Support the quality department in the quality complaint process by troubleshooting and analyzing customers' processes for better investigation and resolution.
• Collect, compile, verify, and analyze data on the assigned product line performance and customer feedback to identify product features that need to be changed to meet customer needs.
• Report on competitors' products and feedback information to the application specialist management and product management.
• Provide basic product training to internal sales and dealers and run external customer workshops and seminars.
• Conduct trials and demos to achieve intended results and create trial reports for product management and sales teams.
• Collaborate with interfaces to define the scope and acceptance criteria of trials and build professional trial reports.
• Able to travel >50% overnight as this role is heavily focused on external customers.

Requirements

• Bachelor's degree in Life Sciences, Biotechnology, Engineering, or related field.
• 3+ years of experience in technical sales, application support, or pre-sales experience in a scientific or technical environment.
• Proven experience in a similar position and industry is advantageous.
• Familiar with related products, laboratory processes, and equipment.
• Strong learning ability and expert knowledge base in this area.
• Ability to effectively interface with product, project, and division management.
• Excellent communication and presentation skills.
• Strong customer orientation.
• Proven software skills, e.g., Microsoft Office.
• Identification with our core values: Sustainability, Openness, Enjoyment.

Benefits

• Personal and Professional Development: Mentoring, leadership programs, internal seminar offerings.
• Worklife Balance: Paid vacation, sick time, corporate holidays, and community service day; flexible work schedules.
• Making an Impact Right from the Start: Comprehensive onboarding, including a virtual online platform.
• Welcoming Culture: Mutual support, team spirit, and international collaboration; communities on topics such as “Coaching,” “Agile Working,” and a “Businesswomen’s Network.”
• Health & Well Being: Wide selection of health and well-being support such as a variety of medical plans to choose from, dental, vision, EAP, and other wellness programs.
• Intelligent Working Environment: Working in smart buildings with the latest technology and equipment.
• Retirement Savings Plan: 401k (with generous company match).
• Flexible Spending: HSA, FSA (dependent care & healthcare spending), Transportation Commuter Account.
• Company Paid Benefits: Basic Life Insurance, AD&D, EAP, Family Planning & Women’s Health, Health Advocate.
• Additional/Optional: Supplemental Life Insurance (employee, spouse & dependents), Legal Services, LTD & STD, Critical Illness Insurance, Student Loan Tuition Refinance Service.