Field Application Engineer - HW - EVCS

About the role

The EV Charger Hardware FAE serves as the technical interface between customers, sales, and R&D. This role provides pre- and post-sales hardware support, assists with system integration and deployment, troubleshoots field issues, and ensures successful customer adoption of EV charging products.

Key Responsibilities

• Provide hardware technical support for DC EV charging products, including onsite and remote support.
• Support customers during pre-sales and post-sales phases with technical presentations, system architecture reviews.
• Aid customers with installation, commissioning, and validation of EV chargers.
• Troubleshoot and resolve hardware, power, communication, and system-level issues in the field.
• Analyze system logs, schematics, and test data to identify root causes and propose corrective actions.
• Interface with Sales, PM, R&D and service teams to escalate and resolve field issues.
• Review customer requirements and provide feedback to engineering for design improvements.
• Support pilot deployments, field trials, and customer acceptance testing.
• Create and maintain technical documentation, including application notes, SOW, and troubleshooting guides.
• Travel to customer sites as required (typically 30–50%).

Minimum Qualifications

• Bachelor’s degree in electrical engineering, Power Electronics, Mechatronics, or related field.
• 2+ years of experience in hardware engineering or field application engineering.
• Strong understanding of power electronics, including: AC/DC power conversion, DC fast charging architectures, Isolation, grounding, and protection circuits.
• Experience with EV charging systems (DC fast chargers).
• Ability to read and interpret schematics, block diagrams, and single-line diagrams.
• Hands-on troubleshooting experience with: Power modules, Contactors and relays, Sensors (current, voltage, temperature), Cooling systems (air/liquid).
• Familiarity with communication protocols, such as CAN, RS-485, Ethernet, PLC, and Modbus.
• Strong customer communication and problem-solving skills.
• Willingness to travel and provide onsite support.

Preferred Qualifications

• Experience with EV charging standards: CCS, CHAdeMO, NACSIEC 61851, IEC 62196, IEC 61851-23/-24.
• Experience supporting regulatory and metrology compliance, including CTEP/NTEP for California deployments.
• Experience working with CSMS platforms and backend integrations.
• Prior experience supporting customers in the field or in a manufacturing environment.
• Fluent in Mandarin and English (verbal and written) to effectively communicate with global teams.