Field Account Manager

About the role

The Field Account Manager will oversee guarding operations across multiple sites for a large, high-profile enterprise client. This position serves as the primary liaison between the client, vendor partners, and Protos internal teams.

Responsibilities

• Own the client relationship, ensuring consistent service delivery, and drive operational excellence across all assigned locations.
• Build and maintain strong relationships with client stakeholders and vendor partners.
• Direct day-to-day field operations, maintain strong client relationships, and ensure all service expectations and performance standards are met or exceeded.
• Conduct regular site visits and audits to ensure compliance with post orders and service expectations.
• Evaluate service quality and initiate corrective actions in a timely manner to address performance gaps.
• Meet regularly with client representatives for status updates, issue resolution, and ongoing operational alignment.
• Partner with vendors to address staffing, scheduling, and coverage challenges, ensuring consistent service delivery.
• Support site launches, transitions, and operational changes as needed.
• Maintain a positive, professional environment in full compliance with applicable laws, regulations, policies, and procedures.
• Analyze trends, incidents, and performance data to identify opportunities for improvement. Ensure all assigned locations meet or exceed key performance indicators (KPIs).

Qualifications & Experience

• Minimum of 5 years of law enforcement or military experience required.
• Prior experience in security operations, account management, or multi-site operations leadership preferred.
• Proven ability to manage large-scale or high-profile client relationships.
• Strong understanding of security operations, vendor management, and service delivery models.
• Exceptional leadership and team management skills, with the ability to influence without direct authority.
• Knowledge of relevant regulatory standards and compliance requirements.
• Strong analytical and problem-solving skills, with the ability to analyze data, identify trends, and develop actionable insights.
• Process-driven, detail-oriented, and highly organized.
• Excellent written and verbal communication skills.
• Ability to work independently and manage multiple locations and priorities.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, use their hands to handle or operate objects, and communicate effectively (including speaking and hearing). The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.