Fiber Operations Tech

About The Role

The Fiber Operations Technicians support the Splicing Command and Control team through rotating shift coverage, helping ensure the physical network is monitored and supported around the clock. In this role, you’ll optimize system operations and resource utilization in partnership with the NOC, perform network/system analysis and support planning efforts, and serve as a key point of coordination during outages and maintenance activity. You’ll also provide timely assistance and clear guidance to splicers and field technicians, helping troubleshoot issues, align next steps, and accelerate restoration when problems arise.

What You’ll Do

• Perform network surveillance, continuously monitoring the critical paths and systems that comprise the Uniti Network.
• Receive, troubleshoot, and manage escalations from NOC Tier 1, driving timely resolution and coordinating with other teams as needed.
• Operate and support the majority of Uniti’s ~32 Network/Element Management Systems (NMS/EMS) and associated network platforms, including Layer 1, Layer 2, and Layer 3 network devices.
• Serve in a primarily support-focused role, providing operational assistance to maintain network performance, reliability, and service continuity.
• Complete circuit writing and provisioning activities for assigned areas of the network, ensuring accuracy and adherence to established processes.

Qualifications

• 2-5 years NOC experience or equivalent.
• A college degree in a related field is not required but a plus, specifically in the field of IS/IT.
• Certifications in/on various platforms/technologies are a plus.
• Logical thought and troubleshooting.
• Customer-focused with emphasis on de-escalation skills.
• Ability to multi-task in a high-volume, stressful environment while maintaining a positive and pleasant manner with others.
• Work rotating shift which will include nights, weekends, holidays, and overtime as needed.
• Travel up to 20%.

Physical Tasks

• Standing Occasionally: 0-33%
• Walking Occasionally: 0-33%
• Sitting Continuously: 67-100%
• Bending Occasionally: 0-33%
• Crouching Occasionally: 0-33%
• Pushing-Pulling Occasionally: 0-33%
• Carrying Occasional: 0-33%
• Reaching Above Head Occasionally: 0-33%
• Lifting-Lowering >1-15 lbs Occasionally: 0-33%
• Repetitive Hand Action Medium Dexterity Continuously: 67-100%
• Fine Manipulating Frequently: 34% - 66%

Our Benefits

• Medical, Dental, Vision Insurance Plans
• 401K Plan
• Health & Flexible Savings Account
• Life and AD&D, Spousal Life, Child Life Insurance Plans
• Education Assistance Plan

Our Company

Uniti is an equal opportunity employer. At Uniti, we celebrate the authenticity and uniqueness of our people and their ideas. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, genetic information, protected veteran status, current military status, disability, sexual orientation, marital status, creed, citizenship status, or any other status protected by law, and to give full consideration to qualified disabled individuals and protected veterans. Actual base pay for this job will depend on the candidate's primary work location and other factors, such as relevant skills and experience.