Fiber Network Technician

About the role

This position is responsible for providing customer support and maintenance to broadband customers in their homes and businesses. This position will also splice fiber cables and cut terminals for new construction.

Responsibilities

• Install, disconnect, upgrade, downgrade, make changes, troubleshoot, and repair customer provided services at residential and commercial locations.
• Maintain broadband system by testing to locate trouble, opening cable to replace or repair defective sections and closing or sealing cable.
• Educate customers in the services being provided and the proper use of equipment, propose solutions, and describes advantages of and sells additional services.
• Install, monitor, test, and maintain telecommunications and associated electronic equipment both in technical facilities as well as on customer property.
• Assemble, install, test and turn up of high-speed transport equipment.
• Conduct fiber locates, monitor construction activity, and work closely with outside plant engineering for planned construction and relocation.
• Perform fiber splicing and termination for new builds and restorations on multiple types of cable.
• Perform maintenance of new and existing circuits through troubleshooting and fault isolation techniques.
• Utilize various types of test equipment to isolate and resolve customer circuit outages.
• Coordinate test, turn up, and acceptance of customers' service with all local and remote groups.
• Understand DC and AC power.

Qualifications

• High School Diploma or GEDA valid Driver’s License and clean driving record is required.
• 1–2 years of CATV, fiber installation, or other relevant technical/electronic experience.
• Able to install, troubleshoot, and repair customer products/services using knowledge of plant distribution, fiber systems, and customer equipment.
• Able to install and run fiber drops, interior fiber pathways, and terminate customer fiber services.
• Able to locate and mark underground services utilizing test equipment, prints, and database mapping software.
• Splice and repair fiber, including fusion splicing, ribbon splicing, and prepping fiber terminals for activation.
• Knowledge and experience working with electronics, DC power, and fiber optic equipment.
• Able to properly operate small hand tools, power tools, and test equipment.
• Able to work independently and plan tasks to complete projects efficiently.
• Strong computer skills in Word and Excel.
• Able to accurately measure distances using tapes or other measuring devices.
• Able to differentiate between different sizes and colors of wires/cables.
• Able to work in tight spaces including attics, crawl spaces, cabinets, utility closets, and telco rooms.
• Knowledge of and ability to comply with all OSHA, FCC, NEC, and local ordinances.

Skills

• Ability to install, troubleshoot, and repair customer products/services using knowledge of plant distribution, fiber systems, and customer equipment.
• Knowledge and experience working with electronics, DC power, and fiber optic equipment.
• Ability to install and run fiber drops, interior fiber pathways, and terminate customer fiber services.
• Ability to locate and mark underground services utilizing test equipment, prints, and database mapping software.
• Ability to splice and repair fiber, including fusion splicing, ribbon splicing, and prepping fiber terminals for activation.
• Ability to utilize various types of test equipment to isolate and resolve customer circuit outages.
• Ability to coordinate test, turn up, and acceptance of customers' service with all local and remote groups.
• Ability to understand DC and AC power.

Benefits

When you join Long Lines, you’ll be part of an award-winning company and team. We offer a comprehensive benefits package, including:

• Group health & dental insurance
• 401(k) program with company match
• Generous PTO program
• Company wellness program
• Employer-paid short- and long-term disability
• And much more!

Pay

$18.00-$24.00/hour

Schedule

Full-Time