FHC Patient Access Call Center Specialist I

Description

CHARACTERISTICS OF THE WORK
Under close supervision, performs clerical and public contact work. Responsible for admitting and registering patients over the phone for health care services at Family Health Centers (FHC).

EXAMPLES OF THE WORK

• Manages appointments for multiple providers and services at multiple FHC locations.
• Answers, screens, and processes medical service requests.
• Responds to patient requests for an appointment via patient portal or the United Community platform.
• Confers with on-site personnel to work same-day patients into today’s schedule.
• Collects minimal patient demographic information and enters into the Practice Management System (PMS).
• Refers patients to the FHC nursing team for triage and medical services.
• Responds to crisis/red flag calls and refers them to the appropriate personnel.
• Utilizes the PMS to schedule appointments, take messages for provider visits and services, and communicate the required information to the appropriate personnel.
• Identifies patients with Limited English Proficiency (LEP) and/or other communication barriers and uses the appropriate interpretative services.
• Documents as appropriate on the medical record, forms, and/or computer the required documentation related to interpretative services.
• Adheres to standard safety and infection control precautions.
• Performs related work as required.

Minimum Requirements

• High school graduation or its equivalent.
• Three months of clinical/clerical experience in a Federally Qualified Health Center (FQHC) or health care setting OR Certification from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.
• An equivalent combination of training and experience may be substituted, as determined applicable by Civil Service.

Physical Requirements And Working Conditions

• Sits and reaches for extended periods of time.
• Typing and reading computer screens for extended periods of time.
• Identifies medical record documentation, requests, and/or releases.

Special Requirements

• Must be available to work extended hours, both before and after the scheduled shift, as well as additional days as necessary.
• Must provide own transportation to work at other FHC locations as needed.

Supplemental Information

• An Equal Opportunity Employer.
• Test Weights: Training & Experience: 100%
• CLINIC LOCATIONS AND HOURS: www.fhclouisville.org

Medical Dental Vision Group

• Term Life
• Supplemental Life
• Accidental Death & Dismemberment
• Sick Leave
• Vacation
• Holiday Pay
• Bereavement Leave
• Kentucky Retirement Systems
• 457 Deferred Comp
• Tuition Assistance

Required Questions

• Are you willing and able to work at FHC's multiple clinics?
• Are you willing to work extended hours, including before and after your scheduled shift, as well as additional days as necessary?
• List any clinical/clerical experience you may have working at a federally qualified health center (FQHC) or health care setting. Include the position(s) in which you obtained your experience and the length of your experience.
• List any degrees or certifications you have from a Medical Office Specialist, Medical Secretary, Medical Assistant, Nursing Assistant, or other medical clerical program.
• How did you hear about this position at Family Health Centers? If you heard about this position from an FHC employee, please list the name of the employee here.