Female Home Care Intake Coordinator

About the Role

A dependable, compassionate, and detail-oriented Home Care Intake Coordinator to serve as the first point of contact for prospective clients, families, referral sources, and caregivers for our US-based home care operations. This role manages new client inquiries, gathers and documents intake information, coordinates admissions, provides exceptional customer service, and supports care coordination to ensure a seamless onboarding experience.

Responsibilities

• Serve as the first point of contact for new client inquiries via phone and other communication channels
• Explain home care services, care options, pricing, and the intake process to prospective clients and families
• Gather, verify, and document client demographic information, care needs, medical history, and other required intake details
• Conduct initial intake assessments and pre-qualify prospective clients based on service needs
• Coordinate new client admissions with Care Coordinators and the clinical team
• Maintain accurate client records and ensure all intake documentation is complete and entered into the agency's software system
• Accurately transfer calls to the appropriate department or staff member
• Document all call activity, referrals, client inquiries, and follow-up actions
• Communicate effectively with clients, family members, caregivers, referral sources, and office staff
• Monitor pending intakes and follow up on outstanding documentation to ensure timely admissions
• Support Care Coordinators with client onboarding and caregiver coordination for new cases
• Assist with scheduling adjustments when necessary to support new client starts
• Prepare intake, referral, and admissions reports as requested
• Escalate urgent client concerns or potential clinical issues to the appropriate supervisor
• Perform general administrative and office support duties as assigned
• Maintain confidentiality and comply with HIPAA guidelines at all times

Requirements

• High school diploma or GED required
• Minimum of 1–2 years of experience in home care, healthcare, medical office, patient intake, or client services
• Previous experience as an Intake Coordinator, Patient Coordinator, Medical Receptionist, or similar healthcare role preferred
• Strong understanding of home care services, levels of care, and private pay services
• Ability to identify potential clinical concerns and escalate appropriately
• Excellent customer service, phone etiquette, and interpersonal communication skills
• Strong organizational, multitasking, and time-management skills
• High attention to detail and accuracy in documentation
• Ability to work efficiently in a fast-paced environment
• Experience using healthcare databases, CRM, EMR, or scheduling software (WellSky CRM is a plus)
• Knowledge of HIPAA and patient privacy standards
• Proficient in Microsoft Office and Google Workspace

Nursing experience is highly preferred.

Schedule

Must be open to potential on-call shifts as operational needs evolve.