Home Care Intake Coordinator

Responsibilities

• Manage intake activities from initial referral through service enrollment, ensuring timely setup of in-home care supports.
• Oversee an assigned caseload and maintain regular contact with clients to review changes in needs and update care plans accordingly.
• Cook up home care services in alignment with federal and state regulations, Medicaid program standards, and contractual obligations.
• Work closely with clients, families, providers, and community partners to support effective service delivery and resolve care-related issues.
• Complete required assessments, documentation, and follow-up tasks, including home visits when needed after onboarding.
• Enter and maintain client and employee information in required web-based systems and program portals with accuracy.
• Support day-to-day operational needs by prioritizing multiple tasks, addressing challenges proactively, and helping maintain an organized workflow.
• Represent the organization professionally at community events, stakeholder meetings, and referral outreach activities to strengthen service awareness.

Requirements

• At least 1 year of experience in home care, intake coordination, benefits coordination, or a related healthcare support role.
• Working knowledge of disability benefits, developmental disabilities services, home health, or home health agency operations.
• Ability to communicate clearly and professionally with clients, referral sources, providers, and internal teams.
• Strong organizational skills with the ability to manage competing priorities and work independently with limited supervision.
• Proficiency with Microsoft Office applications and general computer systems used for documentation and case tracking.
• Experience handling sensitive information while following legal, policy, and regulatory requirements.
• Willingness to conduct in-home visits as required after conversion to a permanent role.

Qualifications

• Bilingual communication skills are preferred but not required.

Skills

• Excellent communication and interpersonal skills.
• Strong organizational and time management skills.
• Ability to work independently and manage multiple tasks.
• Knowledge of Medicaid and program guidelines.
• Proficiency with Microsoft Office applications.

Benefits

• Medical, vision, dental, and life and disability insurance.
• Access to company 401(k) plan.

Pay

TBD

Schedule

Contract opportunity begins remotely.