Federal Work Study Student Position - Technical Support Coordinator

About the role

We are seeking a passionate and dedicated individual to join our team as a CIAT Student Ambassador. This role offers a unique opportunity to make a difference in the lives of students through our virtual events, lab support, and career services initiatives.

Responsibilities

• Take an active role as a CIAT student ambassador to participate in virtual events including new student orientation, certification workshops, and career services workshops.
• Assist with student assignment, lab, and certification support through hosting individual and small group live, virtual support sessions, testing and contributing to lab documentation, and providing virtual support for students needing assistance with PC Build Kit labs, networking labs, Amazon and Azure labs, and coding labs.
• Aid in CIAT website development initiatives including UI/UX, browser/device compatibility, and navigation testing, as well as student portal and pilot project testing.
• Assist with Career Services tasks including reviewing Handshake employer profiles, evaluating job postings and industry trends, and adhering to regulations as set forth by governing agencies and institutional policies.
• Perform other duties as assigned.

Requirements

• Currently enrolled at California Institute of Applied Technology and eligible for Federal Work Study.
• Minimum cumulative GPA of 2.0, GPA 3.0+ preferred.
• Excellent communication and interpersonal skills, independent problem-solving ability, and strong communication skills, both verbal and written.
• Sincere interest in helping others achieve life goals and a customer-service-oriented approach to collaborating with internal departments.
• Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students' backgrounds, experiences, and perspectives.
• High ethical standards, embodying CIAT's mission, vision, and values.

Benefits

• Gain valuable experience in career services and online job platform management.
• Develop transferable skills in communication, data management, and customer service.
• Flexible work hours to accommodate your class schedule.
• A collaborative and supportive work environment within the Career Services team.

Position Type and Expected Hours of Work

This position is a variable-hour role, with days and hours of work being Monday through Friday. Occasional weekend and evening hours may be required. This position must not exceed 20 hours per week.

Supervisory Responsibility

This position has no supervisory responsibilities.

Location

This is a remote position. Work must be conducted in locations that have been approved by the company.

Physical Demands

The essential functions of this role require sitting for extended periods of time. Ability to type, use a computer to search for information and input information while speaking on the phone is required. The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role. The employee will be required to compute simple to simple mathematical calculations as a normal part of this role.

Work Environment

While performing the responsibilities of this remote position, the job holder will work in a home office environment. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions of the job. Essential functions of this role require sitting for extended periods of time. Ability to type, use a computer to search for information and input information while speaking on the phone is required. The employee will frequently be required to use the computer, mouse and telephone to conduct the regular tasks of this role. The employee will be required to compute simple to simple mathematical calculations as a normal part of this role.