Federal Work Study Student Position - Technical Support Coordinator

About the Role

At the heart of our work is a simple belief: We are passionate about education and student success. We’re hiring to help bring that belief to life through thoughtful execution, partnership, and a strong commitment to the people we serve. This is a remote position; work must be performed while residing in California. You must be a currently enrolled CIAT student.

Responsibilities

• Take an active role and participate as a CIAT student ambassador in virtual events including new student orientation, certification workshops, and career services workshops.
• Assist with student assignment, lab, and certification support through:
  • Hosting individual and small group live, virtual support sessions.
  • Testing and contributing to lab documentation.
  • Providing virtual support for students needing assistance with PC Build Kit labs, networking labs, Amazon and Azure labs, and coding labs (lab assignments per student coordinator will vary based on coursework and/or certifications earned).
• Assist with CIAT website development initiatives including:
  • Website UI/UX, browser, device compatibility, and navigation testing.
  • Student portal and pilot project testing.
• Assist with Career Services tasks including:
  • Reviewing Handshake employer profiles to ensure they meet department guidelines.
  • Evaluating job postings and industry trends.
• Adhere to regulations as set forth by governing agencies and institutional policies.
• All other duties as assigned.

Requirements

• Must be currently enrolled at California Institute of Applied Technology and eligible for Federal Work Study.
• Must be in good academic standing, which includes a minimum cumulative GPA of 2.0, GPA 3.0+ preferred.
• Excellent communication and interpersonal skills.
• Independent problem-solver with demonstrated critical thinking skills.
• Strong communication skills, both verbal and written, with the ability to effectively convey information and interact with students, colleagues, and others.
• Possess a sincere interest in helping others achieve life goals.
• Takes a customer-service-oriented approach to collaborate with internal departments.
• Ability to work collaboratively with others to support student success, achieve CIAT goals, and contribute to a positive and inclusive culture.
• Commitment to fostering an inclusive and supportive environment that respects the diversity of employees and students' backgrounds, experiences, and perspectives.
• Team player with a positive, can-do attitude.
• Strong organizational skills with the proven ability to prioritize.
• Possess high ethical standards, being an example of professionalism to others.
• Ability to problem solve while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism.
• Must be able to embody CIAT’s mission, vision, and values.

Benefits

• Gain valuable experience in career services and online job platform management.
• Develop transferable skills in communication, data management, and customer service.
• Flexible work hours to accommodate your class schedule.
• Collaborative and supportive work environment within the Career Services team.

Pay

$26 - $26 USD per hour.

Schedule

• Days and hours of work are Monday through Friday. Occasional weekend and evening hours may be required.
• This position must not exceed 20 hours per week.

Physical Demands

• Essential functions of this role require sitting for extended periods of time.
• Ability to type, use a computer to search for information, and input information while speaking on the phone is required.
• The employee will frequently be required to use the computer, mouse, and telephone to conduct the regular tasks of this role.
• The employee will be required to compute simple to moderate mathematical calculations as a normal part of this role.

Work Environment

While performing the responsibilities of this remote position, the job holder will work in a home office environment. This role routinely involves using standard office equipment such as computers, phones, and virtual communication tools. Employees are expected to ensure that their home office is a safe and ergonomic working environment. Employees must maintain data security and confidentiality in accordance with company policies and use secure connections for all work-related activities.

Values

• We are passionate about education and student success.
• We value integrity and excellence in our employees and students.
• We treat ourselves and our students with dignity and respect.
• We believe in and encourage innovation at our school to better help our students succeed.
• We have a customer-centric focus and want people highly committed to achieving goals, where our success equals students' success.
• We are accountable for our actions and focus on improvements moving forward.
• We have a growth mindset with a sincere belief that every student can do better and achieve their goals.
• We expect every employee to be an example of conduct and professionalism, being a role model to students and colleagues.
• We commit to an inclusive and supportive learning environment that respects the diversity of students' backgrounds, experiences, and perspectives.
• We foster lifelong learning and professional development.