Federal Work Study Student Position - Technical Support Coordinator

Work from home (remote) position; must reside in California and be a currently enrolled CIAT student.

About the role

Join us in bringing our passion for education and student success to life through thoughtful execution, partnership, and a strong commitment to the people we serve. This is a variable-hour, non-exempt position reporting to the IT Manager, based in San Diego, CA.

Responsibilities

• Act as a CIAT student ambassador by participating in virtual events such as new student orientation, certification workshops, and career services workshops.
• Assist with student assignment, lab, and certification support by:
  • Hosting individual and small group live, virtual support sessions.
  • Testing and contributing to lab documentation.
  • Providing virtual support for students needing assistance with PC Build Kit labs, networking labs, Amazon and Azure labs, and coding labs (assignments vary based on coursework and certifications earned).
• Assist with CIAT website development initiatives, including:
  • Website UI/UX, browser, device compatibility, and navigation testing.
  • Student portal and pilot project testing.
• Support Career Services tasks, such as:
  • Reviewing Handshake employer profiles to ensure they meet department guidelines.
  • Evaluating job postings and industry trends.
• Adhere to regulations set forth by governing agencies and institutional policies.
• Perform all other duties as assigned.

Requirements

• Currently enrolled at California Institute of Applied Technology and eligible for Federal Work Study.
• In good academic standing with a minimum cumulative GPA of 2.0 (3.0+ preferred).
• Excellent communication and interpersonal skills.
• Independent problem-solver with demonstrated critical thinking skills.
• Strong verbal and written communication skills, with the ability to effectively convey information and interact with students, colleagues, and others.
• Sincere interest in helping others achieve life goals.
• Customer-service-oriented approach to collaborate with internal departments.
• Ability to work collaboratively to support student success, achieve CIAT goals, and contribute to a positive and inclusive culture.
• Commitment to fostering an inclusive and supportive environment that respects diversity in backgrounds, experiences, and perspectives.
• Team player with a positive, can-do attitude.
• Strong organizational skills with the proven ability to prioritize.
• High ethical standards and professionalism.
• Ability to problem-solve while maintaining compliance with all policies, procedures, and regulations, including those related to integrity, conduct, and professionalism.
• Embody CIAT’s mission, vision, and values.

Benefits

• Gain valuable experience in career services and online job platform management.
• Develop transferable skills in communication, data management, and customer service.
• Flexible work hours to accommodate your class schedule.
• Collaborative and supportive work environment within the Career Services team.

Schedule

• Days and hours of work are Monday through Friday, with occasional weekend and evening hours required.
• This position must not exceed 20 hours per week.

Pay

$26 USD per hour.

Physical Demands

• Essential functions of this role require sitting for extended periods of time.
• Ability to type, use a computer to search for and input information while speaking on the phone is required.
• Frequent use of computer, mouse, and telephone to conduct regular tasks.
• Ability to perform simple to simple mathematical calculations as part of the role.

Work Environment

This is a remote position. While performing the responsibilities of this role, you will work in a home office environment. Employees are expected to ensure their home office is a safe and ergonomic working environment, maintain data security and confidentiality, and use secure connections for all work-related activities.