Federal Program Manager

We are PSI Services. We power world-leading tests delivered with trusted science and the very best test-taker experience. PSI supports test-takers on their journey to pursuing dreams and gaining certifications. Our core purpose is to empower people to achieve their dreams by being the best provider of workforce solutions, fostering both technology and science.

About The Role

The Program Manager in PSI’s Federal Program Management team is responsible for project implementation for PSI’s federal client solutions, with overall accountability for project success factors including costs, schedules, quality, customer satisfaction, and evaluation of outcomes. This is a permanent, full-time role with flexible working but core availability through Monday-Friday office hours. The role is performed remotely, with occasional opportunities to travel for meetings, in-person workshops, and delivery.

Responsibilities

• Leads, directs, and supervises the work of others. Monitors workflow and deadlines.
• Reviews specifications and/or project plans and ensures team members meet project goals accurately and timely.
• Provides leadership, coaching, and mentoring for staff.
• Provides excellent customer service to clients and partners using company-developed web-based software solutions.
• Acts as a liaison for clients, maintaining solid customer relationships by handling questions and concerns with speed, accuracy, professionalism, and urgency.
• Enlists support from others as appropriate or required.
• Assists in improving processes and procedures. Leads efforts to improve the customer experience regarding project management.
• Contributes to the improvement of the company’s products and services.
• Develops a deep understanding of the PSI product suite. Supports multiple web-based software products and processes.
• Multi-tasks and prioritizes workload.
• Works with customers to develop project scope of work documents and project plans.
• Identifies and coordinates new system developments and/or enhancements with appropriate customers.
• Leads and/or facilitates planning sessions to build consensus among project team members regarding task definitions, sequencing, and interdependencies.
• Prepares, maintains, and communicates project plans. Prepares project reports and presentations for program and project status meetings.
• Identifies, tracks, monitors, and communicates project-related issues, scope changes, variances, and contingencies.
• Assesses problem situations to identify causes, gathers and processes relevant information, generates possible solutions, and makes recommendations.
• Takes ownership of issues and follows them through to completion.
• Works cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Assesses situations to determine importance, urgency, and risks, making clear and timely decisions in the best interests of the organization.
• Works effectively within the decision-making and organizational structures of the company.
• Develops and fosters effective collaboration between departments and others (inside and outside the organization) to ensure an integrated approach to providing services.
• Represents the company professionally to internal and external audiences.
• Performs a variety of tasks and other related duties incidental to the work described herein.

Requirements

• Bachelor’s degree in a related field such as business or program management.
• Strong proven experience as a program manager.
• Must be a US citizen and able to obtain US government security clearance.
• Proficiency in using web-based project management platforms like MS Project or Jira.
• Extensive stakeholder management experience.
• Prince2 / PMP / Agile experience/knowledge.
• Experience in the testing industry and with assessment delivery platforms is a plus.

Benefits

• Retirement Benefits: 401(k), pension, or country-specific retirement plans with employer contributions.
• Generous Time Off: Enhanced paid time off/annual leave policies.
• Health & Wellbeing Coverage: Medical insurance tailored to your region, plus:
  • US: Dental, vision, life, and short-term disability insurance.
  • UK: Medical cashback plan including dental, vision, and income protection.
  Flexible Spending Accounts (US).
• Employee Assistance Program (EAP): Confidential support whenever you need it.
• Work-Life Balance: Full support for flexibility.
• Wellness Culture: Regular global wellness initiatives to help you stay healthy and inspired.
• Future Planning: Tools and support to help you grow personally and professionally.
• Giving Back: Enjoy a Volunteer Day each year and opportunities to support communities and industry.

Pay

$115K annually.