Federal Developer - AWS/Amazon Connect

Job Summary

Thunder continues to expand its AWS partnership and is seeking an Amazon Connect Developer to join its Federal team. This role involves developing cutting-edge cloud solutions, particularly those leveraging Artificial Intelligence, and working closely with cross-functional teams.

About the Role

The ideal candidate will have a strong background in AWS implementations, a foundational understanding of Artificial Intelligence, and multiple AWS certifications. They should also demonstrate expertise in designing, deploying, and optimizing scalable cloud solutions.

At Thunder, we value technical expertise, teamwork, creativity, and innovation. This role offers the opportunity to work on innovative projects and contribute to the development of advanced contact center solutions.

Key Responsibilities

• Architect and build AWS Connect infrastructure using a service-oriented architecture and AWS core services (API Gateway, Lambda, Lex (Voice/Chatbots), Polly, Kinesis, DynamoDB, Bedrock, and more).
• Develop automation scripts (such as cloud formation) to optimize operational processes, serverless functions, and cloud integrations.
• Analyze business processes and translate them into Amazon Connect standalone and AWS-integrated Salesforce solutions.
• Collaborate with cross-functional teams to design, implement, and manage AWS and Salesforce integrated projects.
• Stay updated with AWS and Salesforce releases, leveraging new features to improve cloud and CRM functionality.

Requirements

• 3-5+ years of hands-on experience in AWS development, cloud architecture, and automation in the Federal space.
• Expertise in AWS services, including Lambda, API Gateway, S3, DynamoDB, CloudTrail, IAM, Amazon Q, Bedrock, and CloudWatch.
• Deep knowledge of serverless computing, event-driven architectures, and microservices.
• Experience building AI-driven chatbots with Amazon Lex and designing contact center solutions using Amazon Connect.
• Understanding of call flows, IVR trees, email/chat channel design, and contact center operations.
• Proficiency in scripting and automation (Python, Node.js, or similar).
• Strong problem-solving and debugging skills with a proactive, solution-oriented mindset.
• Ability to work flexible hours to align with US time zones as project work requires.
• Excellent communication and collaboration skills, with experience working across global teams.

Preferred Qualifications

• At least one AWS Associate Level Certification.
• AWS Certified Developer - Associate and AWS Certified Solution Architect - Associate.
• Salesforce Certifications (a plus): Salesforce Certified Platform Developer I, Salesforce Consultant Certifications in Cloud areas of expertise.
• Experience with APEX development and Salesforce platform customization.
• Familiarity with Agile development methodologies, DevOps practices, and CI/CD pipelines.
• Familiarity with Salesforce Service Cloud object model, omni-channel, and Service Cloud Voice.
• Strong language skills - fluency in English, both written and verbal.

Why Thunder?

Thunder is a remote-first, global team of curious, collaborative problem-solvers. We offer comprehensive benefits, stock options, and opportunities for growth and innovation. We believe in creating a culture where everyone can thrive professionally and personally.

Qualifications

• Must be a U.S. Citizen.
• Willingness to attain a U.S. Security Clearance (e.g., Public Trust, Secret) as required by specific projects.
• Current clearance is not required to apply.