Amazon Connect Developer

About the role

The Infosys Engineering unit is dedicated to amplifying product‑centric value delivery through innovative engineering solutions. We adopt a data‑first approach to engineering and value‑stream management, providing real‑time visibility into the flow of value. Our team leverages AI, ML, and predictive analytics to drive continuous improvement, enhance delivery processes, and accelerate time to market.

Responsibilities

• Contribute to the requirements elicitation process by documenting assigned parts of business requirements, in line with guidance provided.
• Facilitate software application design discussions and document design decisions to guide the technical team toward building software solutions.
• Participate in coding and integrate new features or updates into existing applications, with a focus on maintaining system stability.
• Conduct code reviews, make changes to the codebase, and maintain code repositories.
• Implement test strategies, analyze results, and coordinate bug fixes to uphold software quality standards.
• Develop user training programs, documentation, and support frameworks to ensure a smooth transition to new software applications.
• Actively participate in resolving production issues and recommend preventive strategies to enhance system reliability.
• Maintain detailed records of code, testing techniques, and support activities to enrich the knowledge base and assist other similar projects.

Requirements

• Design end‑to‑end Contact Center as a Service (CCaaS) solutions using Amazon Connect/Lex, Bedrock.
• Experience in conversational AI solutions using Amazon Lex (V1/V2), Lambda, and related AWS services (preferred).

Qualifications

• Bachelor’s degree or foreign equivalent from an accredited institution (or three years of progressive experience in lieu of each year of education).
• Authorization to work in the United States.
• May require relocation and/or travel to work/project location.

Skills

• Collaborative spirit and excellent communication skills.
• Ability to handle end‑to‑end SDLC phases from requirement gathering to implementation.
• Ability to translate complex requirements into actionable development tasks.
• Passion for design and hands‑on coding experience.
• Proactive approach to testing, troubleshooting, and refining applications.
• Ability to work with cross‑functional teams and perform software integration.

Benefits

• Medical, dental, vision, and life insurance.
• Long‑term and short‑term disability coverage.
• Health and dependent care reimbursement accounts.
• Accident, critical illness, hospital indemnity, and legal insurance.
• 401(k) plan with contributions dependent on salary level.
• Paid holidays plus paid time off.

Company Overview

Infosys is a global leader in next‑generation digital services and consulting, enabling clients in more than 50 countries to navigate digital transformation. With over four decades of experience managing systems and operations of global enterprises, Infosys steers clients through their digital journey by providing an AI‑powered core, agile digital at scale, and a continuous learning agenda that drives performance and customer delight.