Amazon Connect Developer

About the role

Amazon Connect Developer – Remote contract role. Preference for EST/CST candidates, especially local to Dallas, TX; St. Louis, MO; and New York, NY (hybrid). Remote candidates also considered.

Requirements

• 10+ years of experience in systems engineering, cloud engineering, contact center engineering, or application integration roles.
• 3+ years of hands‑on experience designing, building, and supporting Amazon Connect solutions.
• Strong knowledge of Amazon Connect components, including contact flows, queues, routing profiles, users, security profiles, hours of operation, prompts, attributes, CTRs, and real‑time metrics.
• Hands‑on experience with AWS Lambda, Amazon Lex, Amazon DynamoDB, Amazon CloudWatch, and Amazon S3.
• Experience developing serverless integrations and automation using Python, Node.js, Java, or similar programming languages.
• Experience with contact center technologies, telephony concepts, SIP, IVR, ACD routing, call recording, call transfers, callback, and queue management.
• Experience integrating Amazon Connect with enterprise systems such as CRM, claims platforms, eligibility systems, knowledge bases, workforce management tools, reporting platforms, or data warehouses.
• Strong understanding of production support practices, monitoring, alerting, incident management, root cause analysis, and change management.
• Ability to create clear technical documentation and communicate complex technical concepts to business and technical stakeholders.
• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related discipline, or equivalent professional experience.