Amazon Connect Developer

About the role

We are seeking an experienced AWS Connect Developer to design, build, and support scalable cloud-based contact center solutions. This role will focus on AWS Connect architecture, integrations, automation, AI-driven customer experiences, and operational excellence.

Responsibilities

• Architect, develop, and maintain AWS Connect-based contact center solutions.
• Design and implement integrations with AWS services including Lambda, DynamoDB, API Gateway, S3, SNS, and SQS.
• Develop custom contact flows, real-time analytics, and AI-powered automation solutions.
• Build and maintain integrations with CRM platforms, third-party APIs, and enterprise applications.
• Automate infrastructure provisioning and deployments using Terraform and CI/CD pipelines.
• Integrate AI/ML services for chatbots, speech analytics, sentiment analysis, and customer experience enhancements.
• Maintain AWS IAM users, groups, roles, and policies to ensure secure connectivity between AWS resources.
• Implement security best practices and maintain compliance with PCI-DSS, GDPR, and other industry standards.
• Conduct risk assessments, incident response planning, and availability management activities.
• Lead and mentor software engineers through technical guidance, code reviews, and best practices.
• Collaborate with stakeholders, product teams, and UX teams to align technical solutions with business objectives.
• Support Agile development processes, including sprint planning, execution, and continuous improvement initiatives.

Requirements

• Bachelor's degree in Computer Science, Computer Engineering, or a related field.
• 8+ years of software engineering experience with a strong focus on cloud-native development.
• 3+ years of hands-on AWS experience, specifically with AWS Connect.
• Strong experience with AWS IAM, including user, role, policy, and permissions management.
• Proficiency in one or more backend development languages: Python, Node.js, C#, Java.
• Experience building and supporting CI/CD pipelines.
• Strong troubleshooting and problem-solving skills, particularly within AWS Connect environments.
• Excellent communication, organizational, and time-management skills.
• Ability to manage multiple priorities in a fast-paced environment.

Qualifications

• Experience with VoIP, SIP, WebRTC, and contact center technologies.
• Experience leading engineering teams and mentoring junior developers.
• Familiarity with enterprise-scale cloud architectures and technology roadmaps.

Skills

• Strong AWS expertise.
• Software development experience.
• Leadership and mentoring skills.
• Collaboration and stakeholder engagement.
• Agile development process knowledge.

Benefits

Not specified.

Pay

$60-65/hr W2 + Benefits

Schedule

Hybrid

INSPYR Solutions

INSPYR Solutions is a national expert in delivering flexible technology and talent solutions. We strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities.