FCM - Corporate Travel Consultant - Remote, USA

About The Opportunity

This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel, and ground transportation.

Before you begin your role, you will spend three weeks (paid).

This program will boost your knowledge, train you on contract airfares, and sharpen your Sabre skills.

• Handle the air, car, rail, and ground transportation bookings as well as the ticketing, changes, and the exchange and queue management.
• Offer exceptional customer service to satisfy our business traveler's needs.

Key Responsibilities

• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel.
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals.
• Ensure accurate and timely completion of reservations while meeting travelers' needs.
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout.
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements.
• Deliver consultative support and exceptional customer service throughout the booking process.
• Keep clients informed about all necessary travel documents and health requirements for their destinations.
• Expertly handle ticketing, Phase IVs, and exchanges/changes involving complex international fares.
• Manage rerouting and exchange processes, ensuring minimal disruption to travel plans.
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive.

Experience & Qualifications

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers.
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance.
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings.
• Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel.
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements.
• A polished and professional demeanor when interacting with clients and colleagues.
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction.
• The capacity to make quick and effective decisions to resolve travel-related issues promptly.
• Excellent communication skills to keep clients informed and reassured throughout the travel process.
• A deep commitment to delivering exceptional customer service with a focus on client satisfaction.
• Comfortable and proficient in using travel booking systems and various communication tools.
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies.
• Self-motivated with the ability to work independently and manage tasks successfully.
• Reliable, high-speed internet connectivity required to support core job responsibilities, including but not limited to video conferencing, access to company systems, and secure handling of company data.