FCM - Corporate Travel Consultant (Dedicated) - Remote, USA

About The Opportunity

This is a unique and exciting dedicated corporate travel consultant opportunity where you will be working directly with our client, serving as their exclusive, go-to travel expert. You will become a true extension of our client's team, building meaningful relationships and delivering a highly personalized level of service that sets this position apart.

Key Responsibilities

• Serve as the dedicated travel expert, acting as a seamless extension of the client's team
• Build rapport and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
• Accurately and timely complete reservations while meeting travelers' needs
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements
• Deliver consultative support and exceptional customer service throughout the booking process
• Keep clients informed about all necessary travel documents and health requirements for their destinations
• Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares
• Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans
• Experience & Qualifications

Qualifications

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
• Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
• A polished and professional demeanor when interacting with clients and colleagues
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
• The capacity to make quick and effective decisions to resolve travel-related issues promptly
• Excellent communication skills to keep clients informed and reassured throughout the travel process
• A deep commitment to delivering exceptional customer service with a focus on client satisfaction
• Comfortable and proficient in using travel booking systems and various communication tools
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
• Self-motivated with the ability to work independently and manage tasks successfully

Work Perks!

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Give Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.

Benefits

• Paid Time Off: A comprehensive time off package, including up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years of employment), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually.
• Travel perks/discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including, medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions

Location

Remote, USA

Pay

The hourly rate is dependent on relevant factors, including experience, geographic location, and job requirements. On target earnings average range between $65,000 - $81,000.