FCM - Corporate Travel Consultant (Dedicated) - Remote, USA

FCM takes a holistic approach to corporate travel, specializing in managing national and global travel programs for medium and large businesses. Ranked as one of the world’s top five travel management companies, it has a business network in over 97 countries and global headquarters in London, Brisbane, Singapore and New York. Backed by the global strength of Flight Centre Travel Group (FCTG), FCM combines local expertise and global experience to provide clients with a truly bespoke experience.

About the role

This role will have you arranging domestic and complex international travel for busy executives on a dedicated corporate account, including air, car, hotel and ground transportation. Before you begin your role, you will spend four weeks in paid training to boost your knowledge, train you on contract airfares, and sharpen your Sabre skills.

Our corporate travel agents handle air, car, rail, and ground transportation bookings, as well as ticketing, changes, exchanges, and queue management. You will offer exceptional customer service to satisfy business travelers' needs, thoroughly study the travel policy of your dedicated corporate account, and develop deep relationships with travelers.

Business hours are 8:00 AM to 8:00 PM EST, Monday – Friday. A typical schedule includes a 40-hour work week with five 8-hour shifts, including one or two evening shifts until 8:00 PM per week.

Responsibilities

• Serve as the dedicated travel expert, acting as a seamless extension of the client's team
• Coordinate air, hotel, car, and ground transportation bookings for domestic and international travel
• Build rapport and develop relationships with business travelers to ensure their needs are met by a trusted team
• Ensure accurate and timely completion of reservations while meeting travelers' needs
• Execute responsibilities within company guidelines for customer service, documentation of PNRs (Passenger Name Records), profiles, ticketing, invoicing, and maintaining accuracy
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately
• Deliver consultative support and exceptional customer service throughout the booking process
• Keep clients informed about necessary travel documents and health requirements for their destinations
• Proficiently handle ticketing, Phase IVs, and exchanges/changes involving complex international fares
• Expertly manage rerouting and exchange processes to minimize disruption to travel plans
• Contribute to a safe, inclusive, and accessible work environment where all employees feel welcomed, respected, and supported
• Perform other duties and tasks as assigned

Requirements

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
• Previous exposure to quality control processes to ensure accuracy and compliance of travel bookings
• Proficiency in ticketing procedures and scripting, with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs)
• Polished and professional demeanor when interacting with clients and colleagues
• Ability to handle multiple urgent tasks simultaneously while maintaining efficiency and quality
• Capacity to make quick and effective decisions to resolve travel-related issues promptly
• Excellent communication skills to keep clients informed and reassured throughout the travel process
• Deep commitment to delivering exceptional customer service with a focus on client satisfaction
• Comfortable and proficient in using travel booking systems and various communication tools
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
• Self-motivated with the ability to work independently and manage tasks successfully
• Reliable, high-speed internet connectivity to support core job responsibilities, including video conferencing, access to company systems, and secure handling of company data

Benefits

• Paid Time Off: Up to 15 vacation days (prorated upon hire and increasing to 20 days after 2 years), 5 sick days, 3 personal days, 1 Diversity Day, 1 Volunteer Day, and 8 recognized holidays annually
• Travel perks and discounts
• Health & Wellness Programs and Employee Financial Wellness Services
• National/International Award Nights and Conferences
• Health benefits including medical, dental, vision, gender affirming care, and fertility care
• Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability
• Flexible Spending Accounts
• Employee Assistance Program
• 401k program with partial match
• Tuition Reimbursement Program
• Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions
• Global career opportunities in a network of brands and businesses

Vacation, personal, and sick time accrual rates vary based on full-time or part-time status. Recognized holidays are either paid time off or, if required to work, holiday pay rate, and may vary by state.

Pay

For this position, we anticipate offering an hourly pay rate of $28.85, dependent on relevant factors including experience, geographic location, and job requirements.

Work Perks & Culture

• Have fun: At the heart of everything we do at Flight Centre is a desire to have fun
• Reward & Recognition: Celebrate success at regular Buzz Nights and the annual Global Gathering
• Use your smarts: Our people use quick thinking, expertise, and tenacity to always figure things out
• Love for travel: Passion for travel is something you can’t miss in our people or service
• Personal connections: A big business founded on personal relationships
• Diversity, Equity & Inclusion: Commitment through initiatives like Diversity Day (paid leave), Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education, and equitable practices
• A career, not a job: Genuine opportunities for growth and evolution
• We back our people all the way: Strong commitment to supporting professional and personal development
• Giving Back: Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year