FCM - Corporate Travel Consultant - Chicago, IL

About The Opportunity

This role will have you arranging domestic and complex international travel for busy executives including air, car, hotel, and ground transportation.

Key Responsibilities

• Cook up and develop a relationship with business travelers to ensure their business travel needs are in the hands of a trusted team of Corporate Travel professionals
• Execute all responsibilities within company guidelines for customer service, documentation of PNRS (Passenger Name Records) and profiles, ticketing, invoicing, and maintaining accuracy throughout
• Stay fully informed about airline rules, regulations, tariffs, and fare requirements and apply this knowledge accurately to all travel arrangements
• Deliver consultative support and exceptional customer service throughout the booking process
• Keep clients informed about all necessary travel documents and health requirements for their destinations
• Expertly manage rerouting and exchange processes, ensuring minimal disruption to travel plans

Experience & Qualifications

• 2+ years of recent, prior experience in corporate travel management, understanding the unique needs and challenges of business travelers
• In-depth familiarity with current Sabre GDS (Global Distribution System) for fare calculations, itinerary management, and ticket issuance
• Previous exposure to quality control processes to ensure the accuracy and compliance of travel bookings
• Proficiency in ticketing procedures and scripting, along with the ability to handle complex itinerary changes and exchanges for both international and domestic travel
• Proven ability to navigate and manipulate complex itineraries, international fares, and Passenger Name Records (PNRs) to meet client requirements
• A polished and professional demeanor when interacting with clients and colleagues
• Proficiency in handling multiple urgent tasks simultaneously while maintaining efficiency and quality in each interaction
• The capacity to make quick and effective decisions to resolve travel-related issues promptly
• Excellent communication skills to keep clients informed and reassured throughout the travel process
• A deep commitment to delivering exceptional customer service with a focus on client satisfaction
• Comfortable and proficient in using travel booking systems and various communication tools
• Strong technical aptitude with the ability to troubleshoot and adapt to new technologies
• Self-motivated with the ability to work independently and manage tasks successfully

Work Perks!

• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out
• Love for travel: We were founded by people who wanted to travel and want others to do the same
• Personal connections: We are a big business founded on personal relationships
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice)
• Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development
• Giving Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year
• Benefits Include: Paid Time Off, Travel perks/discounts, Health & Wellness Programs and Employee Financial Wellness Services, National/International Award Nights and Conferences, Health benefits including, medical, dental, vision, gender affirming care, and fertility care, Insurance including hospital indemnity, AD&D, critical illness, long-term and short-term disability, Flexible Spending Accounts, Employee Assistance Program, 401k program with partial match, Tuition Reimbursement Program, Employee Share Plan – Ability to purchase company stock on Australian Stock Exchange with partial company match, subject to terms and conditions, Global career opportunities in a network of brands and businesses, Vacation, Personal, and Sick time accrual rates will vary based on full-time or part-time employee status, Recognized Holidays are either paid time off or, if required to work due to job requirements, holiday pay rate, and may vary depending on state