FCM - Account Manager - Philadelphia, PA

About the role

Join FCM as an Account Manager and take ownership of a dynamic portfolio of national and multinational clients. In this role, you’ll drive customer profitability, retention, and growth while delivering best-in-market corporate travel programs. You’ll act as a trusted advisor, leveraging data, insights, and industry expertise to shape impactful travel solutions.

Key Responsibilities

• Own and manage customer relationships across national and multinational travel programs
• Build and execute customer business plans aligned to contractual timelines and objectives
• Drive profitability, retention, and growth using data-led insights and commercial strategies
• Lead Quarterly Business Insight Reviews (QBIRs), presenting performance, trends, and user sentiment
• Identify and act on upsell and ancillary service opportunities
• Partner with internal teams to gain visibility of customer profitability and program performance
• Support program implementations within account management scope
• Provide industry expertise and guidance to Travel and Procurement Managers
• Interpret program data and deliver informed, actionable recommendations
• Drive policy compliance, consolidation, savings, traveler satisfaction, and duty of care initiatives
• Manage communications across customer organizations and internal stakeholders
• Identify opportunities to improve efficiency and product adoption across customer programs
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 3–5 years’ experience in account management or a client-facing role
• Experience managing customer programs, ideally in corporate travel or a B2B service environment
• Strong business acumen with ability to influence profitability outcomes
• Analytical skills with capability to interpret data and provide insights
• Rowned selling, negotiation, and commercial conversation skills
• Ability to influence stakeholders with a challenger mindset
• Strong relationship-building skills across diverse markets
• Excellent communication and stakeholder management abilities
• Strong time management, storytelling, and presentation skills
• Team player with a growth mindset
• Solid travel industry knowledge
• Proficiency in MS Excel, Word, Outlook, Teams, Power BI, Salesforce, and Live Preso

Work Perks!

FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder. It’s also why we offer some great employee benefits and perks outside of the norm.

Location

If this sounds like the opportunity you have been waiting for then APPLY NOW. For this position, we anticipate offering an annual salary of $70,000 - $75,000. Base salary is dependent on relevant factors, including experience, geographic location, and job requirements.