FCM - Account Support Specialist - Philadelphia, PA

About the role

Join FCM as an Account Management Support Specialist and be at the forefront of delivering exceptional service to a diverse corporate client base. In this fast-paced, high-impact role, you’ll support customer travel programs while building meaningful relationships and identifying opportunities for growth.

Key Responsibilities

• Manage a portfolio of customers through a centralized Account Support Inbox
• Respond to daily customer requests related to their travel programs
• Deliver business reviews for assigned customers as needed
• Identify opportunities for program improvements, including leakage reduction, technology adoption, and consulting needs
• Cook up customer requests such as OBT changes, policy updates, unused ticket management, and fare audits
• Partner with Account Managers to support business reviews and client projects
• Aid the Account Management team with campaign-related and ad hoc tasks
• Contribute to a safe, inclusive, and accessible work environment where all Flighties feel welcomed, respected, and supported to thrive

Experience & Qualifications

• 1+ year in a customer-facing role (travel industry experience preferred)
• Strong passion for delivering customer success
• Excellent verbal and written communication skills
• Ability to interpret and use data to support business outcomes
• Proactive, flexible, and solution-oriented mindset
• Demonstrated willingness to learn and grow professionally
• Experience with Microsoft Office Suite, including PowerPoint, Word, Excel, Outlook, Teams, SharePoint, and Power BI
• Experience with Salesforce preferred

Work Perks!

• What’s in it for you: FCTG is renowned internationally for having amazing perks and an even better culture. We understand that our people are our most valuable asset. It is the passion and dedication of our teams that keep the company on top of the industry ladder.
• Reward & Recognition: Celebrate the success of yourself and others at our regular Buzz Nights and at the annual Global Gathering - You'll have to experience it to believe it!
• Use your smarts: Our people use their quick thinking, expertise, and tenacity to always figure things out.
• Love for travel: We were founded by people who wanted to travel and want others to do the same. That passion is something you can’t miss in our people or service.
• Personal connections: We are a big business founded on personal relationships.
• Diversity, Equity & Inclusion: Commitment to diversity, equity, and inclusion through initiatives like Diversity Day (paid leave to observe a holiday or cultural celebration of your choice) Employee Resource Groups (Racial Equity, Gender Equity, LGBTQ2IA+, Accessibility, Environmental Justice), DEI education initiatives, and equitable practices, including regular equity assessments and inclusive recruitment protocols.
• A career, not a job: We offer genuine opportunities for people to grow and evolve
• We back our people all the way: We are strongly committed to supporting every single employee in their professional and personal development.
• Give Back: Our Corporate Social Responsibility program supports nominated charities through volunteering and fundraising, complemented by our Office Environmental Program, LEED® Gold-certified office spaces, and 1 paid Volunteer Day per calendar year.