FB Banquet Server

Essential Job Functions

• Ensures customer satisfaction through prompt, efficient, and friendly service, placing the customers' service needs first.
• Responsible for proper food handling, ensuring that food is stored and maintained at appropriate temperature.
• Assists Banquet Captain with banquet set-up as outlined in the guest contract, including table settings, seating, theming, etc., to include setting up tables and chairs.
• Performs routine set-up, including setting tablecloths, linens, silverware, glassware, place settings, dinnerware, etc., according to service standards.
• After the event, promptly assists with take down and clean up.
• Throughout banquet service, maintains a neat, clean, and organized flow at assigned station.
• Accepts payment for beverages, accurately processing in the POS system.
• Keeps Supervisor apprised of operational concerns including recipes, inventory, and supply needs.
• Makes sure all storerooms are clean, organized, and secured.
• Reports any health standards or safety needs immediately to Supervisor.
• Promotes internal guest service standards with courteous and respectful behavior with co-workers.
• Maintains a cooperative, positive attitude with an emphasis on teamwork.
• Complies with regulatory laws, employee handbook, department policy and procedures, safety codes, etc.

Other duties as assigned.

Safety

Ensuring a safe experience by protecting the welfare of all.

Intregrity

Expecting personal accountability at every level.

Courtesy

Creating an exceptional customer service experience for everyone.

Team

Functioning together to create a cooperative and positive experience.

Show

Providing flawless experience –a clean and cared-for resort.

Access To Sensitive Areas

• POS system.
• Food & Beverage storage area.

Minimum Qualifications

• Six (6) months of customer service experience.
• Demonstrates interpersonal skills and abilities that promote positive guest service.
• Effective communication - good auditory acuity, able to respond to questions and provide information.
• Need to stand or walk for long periods; performs routine bending and lifting of product up to 20 lbs.; performs repetitive motions of arms, hands, wrists, and fingers; stretch, lift, and maneuver furniture and equipment up to 50 lbs.; works in a varied hot, cold, and noisy environment.
• Exhibits a professional demeanor through appearance and by maintaining a positive attitude toward all employees and guests.
• Must be able to work in a team environment.
• Flexible schedule must be able to work evenings, weekends, and holidays.
• Possess or obtain a Food Handler Certification and an OLCC card within 30 days of employment, with permit application submitted by first day of employment.
• Requires a High-Security Gaming license clearance.
• Must be at least 21 years of age.

Preferred Qualifications

• Previous banquet server, catering, or restaurant waiter experience.