Banquet/Event Server

Benefits

• 401(k)
• Employee discounts
• Flexible schedule

Pay

Hourly

About the role

The purpose of this position is to interact with our guests and ensure they have a great experience when dining and/or meeting at the hotel. Banquet Servers are responsible for positive guest interactions while serving guests in a friendly and efficient manner. At all times, servers are expected to be attentive to our guest needs and making them feel welcome, comfortable, important and relaxed. Banquet Servers will follow through with the proper and timely set-up and execution of banquet events. Set up includes tables, chairs, stages, and audio-visual equipment. Must maintain a high degree of professionalism, and maintain all equipment and facilities in an organized, clean, and safe environment.

Responsibilities

• Review Banquet Event Orders (BEO's) at the beginning of each shift to ensure room are set as contracted.
• Prepare rooms for use; adjusting lights, sound volumes, and temperature as needed before guests arrive.
• Be in communication with the Hotel's Director of Sales regarding any special needs.
• Assist in ensuring that the events are on time.
• Maintain high standards of safety and cleanliness in all areas of the banquet space.
• Communicate any areas of need, problems, and concerns from guests to the Director of Sales.
• Ensure that meeting room is re-set for next event contract if it is within one day of previous event.
• Keep inventory of all banquet equipment in order and stored in their appropriate areas.
• Build relationships and provide all groups with a lasting experience of the hotel with intent for return business.
• Maintaining proper dining experience, delivering items, fulfilling customer needs, bussing tables, replenishing utensils, refilling glasses.
• Assisting with serving drinks at Hotel's Lobby Bar.
• Delivering Alcoholic and Non-alcoholic drinks for service to your customers table.
• Performing basic cleaning tasks as needed or directed by supervisor.
• Greet all guests warmly with an appropriate greeting.
• Adhere to grooming and appearance standards consistently.
• Understand and communicate products and services available at the hotel.

Qualifications

• High school diploma or equivalent preferred.
• Previous serving experience preferred.
• Excellent oral communication skills required.
• Positive interpersonal skills required.
• Ability to work a variable work schedule including early mornings, evenings, holidays & weekends.