Fatherhood Family Development Coach

Responsibilities

• Conduct comprehensive assessments and co-create Family Action Plans with clear, measurable goals within 5 days of enrolling into the program.
• Ensure at 80% of participants achieve two or more short-term goals (e.g., securing employment, completing training, or improving housing stability) within 4 months.
• Facilitate 4 workshops on a monthly basis and conduct one-on-one weekly sessions to strengthen practical skills in parenting, financial literacy, employment readiness, and navigating city systems.
• Track short-term goals and discuss progress.
• Provide financial literacy training and connect families to employment, education, and workforce programs.
• Ensure and track that participants experience measurable income or employment improvement during program participation.
• Help families navigate public systems such as housing, child support, and education.
• Maintain a 95% (or appropriate unit of measurement) completion rate for resource referrals and track at least three (or the appropriate unit) successful connections per participant to community supports.
• Respond promptly to urgent participant needs and provide stabilization support.
• Document and resolve 100% of reported crises within five business days, ensuring no participant disengages from the program due to lack of support.
• Maintain accurate, up-to-date documentation in compliance with program standards.
• Meet or exceed all Key Performance Indicators (KPIs) including participant retention (85%), goal achievement (95%), and program satisfaction (95%).
• Participate in supervision, team meetings, and professional development to enhance coaching strategies, strengthen cultural competence, and drive continuous improvement in family outcomes.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Counseling, Psychology, Family Studies, or a related field.
• Minimum 2+ years of experience in case management, family development, social services, or community outreach.
• Experience working with fathers, families, or similar populations strongly preferred.
• Proficiency in Microsoft Word, Excel, PowerPoint, and Email.
• Excellent written and verbal communication.
• Demonstrated ability to speak effectively and professionally in public to a variety of audiences.
• Able to deliver effective instruction via workshops/trainings in a hybrid setting.
• Caregious and patient, and sensitive to the needs of our target population.
• Knowledge of coordinating, organizing, facilitating and promoting events to engage participants; Familiar with political and cultural landscape of NYC.
• Must complete Building Connections to Mental Health Training and Family Development Training within one year of hire.