Fast Play Product Manager
About the role
Brightstar is seeking a Fast Play Product Manager to join our team in Lakeland, Florida. This role is responsible for managing and strengthening relationships with Fast Play customers, translating business needs into product solutions, and guiding Fast Play games from concept through launch.
Responsibilities
- Manage and strengthen relationships with Fast Play customers across assigned jurisdictions.
- Act as the subject matter expert for the Fast Play portfolio, presenting product capabilities and recommendations.
- Analyze performance data, KPIs, and market trends to guide gameplay strategies and portfolio decisions.
- Recommend product enhancements aligned with customer needs, competitive insights, and Brightstar best practices.
- Ensure visibility of forecasts and pipeline activity with Lakeland-based customer-facing and development teams.
- Develop and manage project timelines in partnership with technical and site teams.
- Monitor game development, art conversion, and software builds to ensure customer requirements are met.
- Resolve issues by collaborating with software, project, and operational stakeholders.
- Support onboarding of new customers by gathering and documenting requirements.
- Participate in cross-functional initiatives focused on process and product improvements.
- Apply best practices from Instant Win, Fast Play, and eInstant games to develop customer-ready concepts.
- Submit design requests and collaborate with Creative teams on new game assets.
- Build prize structures, including guaranteed low-end prize structures (GLEPs), aligned with game mechanics.
- Review gameplay, parameters, and playability, offering informed recommendations as needed.
- Contribute requirements and insights for future Fast Play product enhancements and integrations.
Requirements
- Associate’s degree in Business, Marketing, Sales, Finance, Printing, or a related field, or equivalent experience.
- 6+ years in customer service, account management, or a related role.
- 3+ years in lottery, printing, manufacturing, or a comparable industry.
- Strong project and time management capabilities.
- Excellent written, verbal, and interpersonal communication skills in English.
- Proficiency in Microsoft Office, with advanced Excel formulas and calculations.
- Ability to create accurate prize and payout structures.
- High attention to detail, sound judgment, and discretion with confidential information.
- Self-directed, collaborative, and effective under tight deadlines.
Qualifications
- Bachelor’s degree in a related discipline.
- Experience with international accounts or multilingual environments.
- Prior team leadership or people management experience.
- Foreign language proficiency (French, German, Portuguese, or Spanish).
Skills
- Project and time management capabilities.
- Written, verbal, and interpersonal communication skills.
- Microsoft Office proficiency.
- Prize and payout structure creation.
- Attention to detail and sound judgment.
- Team leadership or people management experience.
- Foreign language proficiency.
Benefits
At Brightstar, we offer a comprehensive benefits package including a 401(k) Savings Plan with Company contributions, health, dental, and vision insurance, life, accident, and disability insurance, tuition reimbursement, paid time off, wellness programs, and identity theft insurance. Immigration sponsorship is not available for this role.
Pay
The estimated starting compensation range is $60,989 - $200,500. The actual pay offered may end up being higher or lower.
Schedule
The position is based in Lakeland, Florida.