Farmington / Durango Site Manager

Responsibilities

• Manages a Book of Business by proactively establishing a working and professional relationship with clients (point of contact and other key relationships), Crew Leaders, Irrigation Technicians, Spray Technicians, and other field personnel.
• Ensures direct reports (Crew Leaders, Irrigation Techs, and Spray Techs) performance meet client expectations.
• Directly oversees a small field team and provides day-to-day direction, support, and accountability to ensure work is completed safely, efficiently, and to company standards.
• Steps in to support field operations as needed.
• Proactively manages the client’s needs and expectations by offering landscape industry solutions to help maintain property values.
• Maintains strong client relationships by bringing to their attention any enhancement opportunity, pest disease or nutrient deficiency in plants and trees, and irrigation leaks or upgrades to the irrigation system.
• Monitors the customer’s properties and ensures Green Summit Standards are being met.
• Pro-actively schedules and manages irrigation and spray technicians to support landscape maintenance crews.
• Trains direct reports as needed.
• Controls performance and hours budget.
• Ensures time tracking is accurate and entered in a timely manner.
• Achieves Enhancement and Irrigation Sales by providing proposals/bids proactively and by-request from the customer.
• Handles any irrigation, spray, and other necessary tasks outside of the contracted scope of work.
• Responds to customer requests via email, text, or phone call (i.e. irrigation leaks and other needs as required).
• Determines customer’s ideal form of communication and uses it as required.
• Maintains customer interaction by meeting face to face with customers onsite or at their office on a regular basis.
• Attends customer weekly or monthly customer meetings.

Qualifications

• Previous experience in landscape maintenance, irrigation, or a related field preferred.
• Prior experience leading or supervising a team preferred.
• Strong customer service and relationship management skills.
• Ability to work both independently and in a team environment.
• Comfortable working in a hands-on, field-based role with regular outdoor conditions.
• Valid driver’s license with a clean driving record.
• Ability to travel locally between job sites in the Farmington and Durango areas.

Physical Demands

• Regularly stands, walks, and moves around job sites for extended periods of time.
• Uses hands and arms to handle equipment.
• Communicates effectively.
• Lifts and/or moves items up to 10 pounds and occasionally up to 35 pounds.
• Sits and performs administrative tasks.