Farm Operations & Hospitality Lead

Responsibilities

• Serve as the day-to-day operational leader for play yards, attractions, and guest activity areas.
• Provide direction, coaching, and support to team members throughout each shift.
• Conduct opening, mid-day, and closing walkthroughs to ensure all areas meet cleanliness, safety, and presentation standards.
• Ensure employees are following SOPs, safety guidelines, and company policies consistently.
• Aid in training new team members, providing hands-on coaching and feedback.
• Lead by example through professionalism, accountability, and a guest-first mindset.
• Resolve guest concerns or complaints promptly, professionally, and with a hospitality-first approach.
• Create memorable guest interactions by anticipating needs and exceeding expectations.
• Ensure all attractions are operating safely, efficiently, and with exceptional guest service.
• Monitor guest flow throughout the property and make adjustments to reduce congestion and wait times.
• Encourage team members to actively engage with guests rather than simply supervising attractions.
• Perform routine safety inspections of play areas, attractions, equipment, and public spaces.
• Document and communicate maintenance, safety, or operational concerns to management.
• Respond appropriately to guest or employee incidents and complete necessary documentation.
• Verify attractions remain compliant with operational and safety standards throughout the day.
• Oversee cleanliness and appearance of guest areas, walkways, restrooms, seating areas, and activity spaces.
• Cook minor maintenance needs and communicate larger repair requests.
• Assist with seasonal setup, teardown, and transitions of attractions and activity areas.

Requirements

• Proven experience in leadership
• Strong organizational and communication skills
• Ability to work in a fast-paced environment while maintaining attention to detail
• Excellent time management skills and the ability to work collaboratively in a team setting
• Commitment to quality, cleanliness, and great customer service
• Excellent communication skills to interact with guests and provide a true farm-to-plate experience

Abilities

• Lifting, pushing, pulling and carrying
• Bending/kneeling: Regular bending to lift items and supplies. Periodic kneeling
• Mobility: Full range of mobility and the ability to travel 30-50 feet on a regular basis throughout the day
• Continuous standing: During preparation, during service hours or during expediting, usually all day
• Hearing: Must have moderate hearing to hear equipment timers and communicate with other staff
• Vision: Must have excellent vision to see that product is prepared appropriately
• Comprehension skills: Must have moderate comprehension and literacy to read use records and all special requests

Competencies

• Dealing with Ambiguity: Can effectively cope with change; can shift gears comfortably; can decide and act without having the total picture; isn't upset when things are up in the air; doesn't have to finish things before moving on; can comfortably handle risk and uncertainty
• Compassion: Genuinely cares about people; is concerned about their work and non-work problems; is available and ready to help; is sympathetic to the plight of others not as fortunate; demonstrates real empathy with the joys and pain of others
• Composure: Is cool under pressure; does not become defensive or irritated when times are tough; is considered mature; can be counted on to hold things together during tough times; can handle stress; is not knocked off balance by the unexpected; doesn't show frustration when resisted or blocked; is a settling influence in a crisis
• Interpersonal Skills: Relates well to all kinds of people - up, down, and sideways, inside and outside the organization; builds appropriate rapport; builds constructive and effective relationships; uses diplomacy and tact; can defuse even high-tension situations comfortably

Benefits

• Competitive hourly wage based on experience
• Flexible hours, including weekends and holidays during non-peak seasons
• Leadership opportunity in a growing destination farm
• The chance to create memorable experiences for thousands of guests each season