Hospitality Operations Lead

About the role

Our company manages a portfolio of historic—and truly infamous—properties across the country, including the Brickhouse Inn Bed & Breakfast in Gettysburg. This full‑time position is the nerve center of the inn, where you will be the ultimate host, operational problem‑solver, and creative spark that keeps guests leaving 5‑star reviews. You’ll work in a laid‑back, fun atmosphere where innovative ideas can come to life.

Responsibilities

• Serve as the main point of contact for the property, handling reservations, check‑ins, and email inquiries.
• Troubleshoot issues on the fly to ensure a seamless guest experience.
• Guide and supervise staff, manage clock‑outs, and keep daily tasks spotless.
• Maintain a fiercely positive, helpful team environment.
• Host the signature daily Champagne Hour, making every guest feel like a VIP.
• Provide personalized recommendations on Gettysburg’s rich history and local attractions.
• Coordinate immersive events such as ghost hunts and other guest‑focused experiences.

Requirements

• Genuine passion for hospitality.
• Background in customer service, theater, performance, or entertainment is highly desirable.
• Strong logistical skills to keep operations running smoothly.
• Empathy and ability to resolve guest or staff issues gracefully.
• Creative, out‑of‑the‑box thinking to bring imaginative concepts to life.
• Must be at least 21 years of age (required for hosting Champagne Hour).
• U.S. residency and fluency in English; no work visa sponsorship available.

Benefits

• Health Insurance
• Paid Time Off (PTO)
• Paid Holidays
• Sick Leave
• Work at a property consistently voted “BEST” on Kayak, TripAdvisor, and other tourism sites.
• Very laid‑back, fun, and supportive atmosphere with daily opportunities to entertain and inspire.

Pay

$17 per hour (full‑time)

Schedule

Evenings