Family Team Conference (FTC) Facilitator

About HeartShare

For over 150 years, HeartShare has been dedicated to championing and empowering New Yorkers society has too often overlooked and underestimated.

About the Role

The Family Team Conference (FTC) Facilitator is responsible for guiding and tracking all conferences as required by the Administration for Children’s Services (ACS) utilizing the Family Team Conference Model. The facilitator organizes and leads various types of Family Team Conferences, such as service plan reviews, foster placement stabilization meetings, and discussions about permanency planning goals. Utilizing strong engagement skills, the facilitator is expected to yield positive safety and permanency outcomes for children and families with input from a multidisciplinary team and various stakeholders. This position also supports engagement with families by facilitating conferences, assisting with Power of Two referrals, and referrals that strengthen permanency outcomes.

Responsibilities

• Actively guide the family team conference, ensuring that families, key stakeholders, community members, and service providers are involved and engaged throughout the conference.
• Plan and ensure timely distribution of family team conference summaries to all participants.
• Schedule and coordinate Family Team Conferences with internal and external key stakeholders.
• Conduct pre-conference meetings and post-conference debriefings to evaluate outcomes.
• Perform follow-up reviews to monitor progress on tasks identified during conferences.
• Assess family strengths and needs in collaboration with the interdisciplinary team and key stakeholders.
• Identify, address safety, and risk concerns during conferences to aid in the development of service plan goals.
• Assist with and complete accurate, timely documentation in Connections and other agency databases.
• Provide ongoing education to clients and employees about Family Team Conferencing to enhance understanding and effectiveness.
• Generate weekly reports to track and distribute to the case planning team to ensure all conferences are completed on time.
• Monitor outcomes related to identifying performance trends, best practices, and opportunities for improvement.
• Conduct Quality Assurance activities related to Family Team Conferencing (e.g., monitor the quality of the FTC summaries and outcomes).
• Assist with developing service plans using SMART Goals and recommendations based on the collective input from families and stakeholders, focusing on fostering permanency, safety, and overall well-being for children and families.
• Prepare for each Family Team Conference by performing a comprehensive review of case records and other relevant documentation.
• Serve as the FTC liaison between provider agency and ACS (Administration for Children’s Services).
• Participate in supervision, staff meetings, training, ACS Facilitated Family Team Conference, and planning sessions as required.
• Ensure adherence to all agency policies, procedures, and governmental regulations, including but not limited to HIPAA.
• Perform other job-related duties as assigned, consistent with the scope, responsibilities, and level of the position, and in compliance with applicable laws, regulations, and organizational policies.

Qualifications

• BA/BS/BSW required; master's degree preferred.
• One year of knowledge of NYC Children’s Services Family Team Conferencing model or group facilitation experience preferred.
• Ability to work collaboratively with interdisciplinary teams.
• Strong clinical, organizational, written, verbal, and administrative skills with the ability to manage multiple assignments.
• Strong engagement, leadership, interpersonal, communication, and conflict resolution skills.
• Commitment to assessing permanency, safety, well-being, and addressing risks in family dynamics.
• Computer literate; Microsoft Office and Connections knowledge preferred.
• Bilingual in English and Spanish a plus.
• Travel flexibility; ability to travel within NYC.

Benefits

• Paid vacation, sick, personal days, and holidays.
• 403(B) retirement plans with employer contribution.
• Health, dental, vision, and life insurance.
• Employee Assistance Program (EAP).
• Flexible spending account (Dependent Care, Medical, Parking, and Transit).
• Employee Appreciation Programs and Events.
• Tuition Assistance Program.
• Professional Development opportunities.
• Wellhub Discount.
• Verizon Wireless Discount.
• BJ’s Membership discount.
• Discounts on Broadway tickets, movie tickets, theme parks, sporting events, gift certificates, and more.