Family Support Facilitator

Provides direct services to clients identified by the funding source, including in-home and community support to moderate and high-risk families. The goal is to reduce the likelihood of future maltreatment and involvement with the child welfare system. Trained in Solutions Based Casework, Family Team Conferencing, and other assessments, using strength-based principles, family engagement, and risk management in daily work. Routine documentation is maintained for each family.

Responsibilities

• Learn and implement Solutions Based Casework, Family Team Conferencing, and other assessments in collaboration with families, supervisors, and professionals.
• Attend and participate in internal and external meetings with agency staff, community providers, partners, and families.
• Utilize creative and flexible problem-solving to address family needs.
• Review intake information for referred clients.
• Deliver and customize community services to meet individual family needs, building on protective capacities, resiliencies, and strengths to reduce child maltreatment risks.
• Assist families in navigating transportation solutions, including connecting with community transit options.
• Ensure culturally competent service delivery for each family and client.
• Maintain accurate documentation of services and family functioning, including entries in the FSFN database as required by contract and internal quality practices.
• Staff all cases weekly or as required by the program with a supervisor.
• Build alliances and partnerships with community providers.
• Adhere to all applicable policies and procedures of One Hope United.
• Complete trainings as required by One Hope United and the lead Community Based Care agency.

Requirements

• Bachelor’s degree required; two years of experience.
• State of Florida Child Welfare Certification (CWCM) preferred but not required.
• Reliable transportation, valid driver’s license, and acceptable driving record with required auto insurance coverage.
• Ability to work in a culturally diverse environment.
• Bi-lingual in Spanish or Creole preferred.

Physical Demands & Work Environment

• Visual and auditory acuity within professionally determined normal ranges (with correction if needed).
• Manual dexterity sufficient to operate computers and office equipment.
• Occasional lifting of items up to 50 pounds.
• Work in varied residential environments, potentially encountering unpredictable clients.
• Frequent driving of an automobile for client appointments in local and regional areas; occasional overnight travel outside the local area.
• Exposure to changing weather conditions.
• Ability to enter and exit vehicles or buildings without assistance.

Benefits

• Tuition assistance up to $2,500 per fiscal year.
• Paid time off: up to 4 weeks of vacation, up to 6 personal days, 1 mental health day, and up to 5 sick days annually.
• Medical, dental, and vision insurance.
• 403(b) retirement plan, flexible spending accounts, health savings account, dependent care, commuter, and transit benefits.
• Agency-paid life and AD&D insurance up to $50K based on salary, and short-term disability.
• Agency-paid long-term disability after 1 year of employment.
• Voluntary supplemental life and AD&D, critical illness, accident, and hospital insurance for employees, spouses, and children.
• Voluntary legal plans and pet insurance.
• Employee Assistance Program with 6 free counseling sessions.
• Career ladders, professional development, and promotion opportunities.
• Free LCSW and LCPC supervision hours available in some locations.