Family Support Specialist III (Social Service Exp.)

Reports to

Senior Project Manager or Family Support Specialist Manager

Supervisory Responsibilities

• Lead management activities
• Lead outreach staff

Background

USI is a national nonprofit with extensive experience in the design and implementation of place-based human capital development strategies in communities undergoing comprehensive physical revitalization. Founded in 1978, USI is a leader in community development, supporting over 30,000 economically stressed families (approximately 100,000 individuals) in 53 communities across 28 major metropolitan areas. USI represents a movement toward a future where all children and families are stable and thriving, supported by a dedication to being results-based, data-driven, and equity-centered.

About the role

The Family Support Specialist III provides comprehensive family support, referrals, and community coordination to promote economic self-sufficiency and enhance residents' quality of life. They lead the team in developing strategies to ensure family stability and success.

Responsibilities

• Lead family support meetings to review complex issues and ensure residents receive necessary services
• Coordinate with On-site Project Manager and service providers based on resident progress
• Monitor data quality and completeness in LEARN
• Prepare progress reports for stakeholders
• Analyze data and develop strategies with the Senior Project Manager and management team
• Conduct intake, assessments, and visits for residents
• Assist residents in accessing community resources
• Advocate for residents and coordinate service delivery
• Maintain privacy and confidentiality of resident information
• Enter and track resident data in LEARN
• Maintain effective partnerships internally and externally
• Participate in program meetings and other related meetings
• Perform assigned job duties

Qualifications

• Bachelor’s degree required; Master’s preferred, or equivalent education/experience
• 5 years of nonprofit or human services experience
• Valid driver’s license and access to a car for work
• Ability to handle privileged information confidentially
• Strong independent and teamwork skills
• Availability for evening/weekend events and travel
• Excellent verbal and written communication
• Proficient in facilitating group processes
• Strong organizational and time management skills
• Data analysis for resident-driven program designs
• Respect for confidentiality and cultural sensitivity
• Proficient in MS Office Suite and other software