Social Service Specialist III

About the Role

An incumbent in this class performs specialized social service work involving emergency assistance and/or crisis intervention, aiding clients in dealing with specific problem areas and/or life-threatening situations. This role is vital to Family Court’s mission of providing equal access to justice for families and children under its jurisdiction.

Responsibilities

• Interviews, assesses, and advises clients to determine eligibility, needs, and course of action to meet those needs.
• Provides phone counseling evaluations and crisis intervention to determine admission of clients to hospitals or other special treatment facilities.
• Documents, verifies, records, and reports client information.
• Refers ineligible clients to appropriate agencies and resources.
• Provides coverage for other agency assistance programs as assigned.
• Utilizes resources of social services, other agencies, and community resources to address identified needs or problems.
• Maintains adequate records of provided services, including case files and related material.
• Provides referral information to individuals and the general public, promoting effective public relations for the agency.

Requirements

• Three years of experience in health or human services support, such as interviewing clients and assessing personal, health, social, or financial needs in accordance with program requirements, or coordinating with community resources to obtain client services.
• Three years of experience in applying laws, rules, regulations, standards, policies, and procedures.
• Six months of experience in making recommendations as part of a client’s service plan, such as clinical treatment, counseling, or determining eligibility for health or human services/benefits.
• Six months of experience in record keeping.
• Six months of experience in using an automated information system to enter, update, modify, delete, retrieve/inquire, and report on data.

Conditions of Hire

• Applicants must be legally authorized to work in the United States. The State of Delaware participates in E-Verify.
• A satisfactory criminal background check is required as a condition of hire. The recruiting agency may require the applicant to pay for the criminal background check as part of the conditional offer of hire.
• This position is covered by a collective bargaining agreement.

Benefits

To learn more about the comprehensive benefit package, please visit the State of Delaware’s benefits website.

Additional Information

This position is eligible for telework and alternative work schedules according to the State of Delaware’s Alternative Work Arrangement Policy. More details will be shared at the time of interview.

Accommodations are available for applicants with disabilities in all phases of the application and employment process. To request an auxiliary aid or service, call (302) 739-5458. TDD users should call the Delaware Relay Service Number at 1-800-232-5460 for assistance.