Family Services Specialist III

Job Responsibilities

• Reviews and responds to requests for information and clarification of laws, policies, and procedures surrounding social safety net programs; provides responses to inquiries concerning applications and reviews filing requirements, due dates, and similar information.
• Collaborates with other staff or units as needed to clarify policies and procedures, determine the status of individual applications, resolve problems, route requests to appropriate staff and units for processing, and scan and upload customer verifications.
• Prepares and disseminates communications relating to social safety net programs, including agency or program rules, policies, procedures, or requirements, including basic program inquiries.
• Enters and retrieves information into the system; receives and reviews documents including customer verifications; proofreads previously entered data and makes routine corrections.
• Processes claims from vendors, contractors, medical providers, and others for reimbursement or payment under various state programs.
• Manages a caseload and provides services for individuals and their families; coaches clients and arranges for needed treatment or other services.
• Aids customers in securing needed information and documents; conducts interviews to obtain information from clients; provides transportation or other assistance to clients as required and within established program rules and laws.
• Evaluates the needs of individuals and families in an office setting, via phone, video conference, and/or home visits to obtain information for processing and completing eligibility determinations within established rules and guidelines; and completes necessary case documentation.
• Participates in staff conferences and interdisciplinary team meetings for the purpose of determining successful pathways for client success in reaching their individual goals and achieving self-sufficiency.
• Establishes, engages, and grows positive and effective community partnerships with interested members of the public, service providers, and vendors in a supportive and teamwork-oriented professional manner; works effectively with partners to serve shared customers while maintaining confidentiality.

Requirements

• Education and experience requirements consist of a master’s degree; or a bachelor’s degree and one (1) year of experience in professional social work; or an equivalent combination of education and experience, substituting one (1) year of experience in professional social work for each year of the bachelor’s degree; or three (3) years of experience as a Family Services Specialist.

Qualifications

• Must possess a valid driver's license and maintain required car insurance.