Family Support Specialist - Family Center - 10098

About the role

Support Families in Transition. Lead with Compassion.

Responsibilities

• Direct Care & Resident Support
• Assist families with daily living activities based on individual service plans
• Support residents with hygiene, meals, and maintaining a safe, clean-living space
• Prepare rooms for new residents and help maintain a welcoming environment
• Monitoring & Safety
• Observe and document resident behavior and daily activity
• Respond to and help de-escalate challenging situations
• Report incidents and concerns to leadership in a timely manner
• Medication & Documentation
• Aid with medication administration in accordance with policies
• Maintain accurate documentation of services, activities, and observations
• Intake & Resource Support
• Assist with intake processes, including phone and walk-in inquiries
• Connect individuals to community resources and support services
• Housekeeping & Facility Support
• Perform light housekeeping duties, including cleaning resident rooms and shared spaces
• Support kitchen operations, including meal prep and cleanup
• Team Support
• Serve as a mentor to new staff and assist with onboarding and training
• Collaborate with team members to ensure quality care and program success

Requirements

• Training or coursework in Social Work, Human Services, or related field preferred
• At least 1 year of experience in direct care, residential services, or community-based programs preferred
• Ability to adapt to an ever-changing environment with professionalism and compassion
• Strong communication, observation, and problem-solving skills
• Commitment to treating all individuals with dignity and respect

Qualifications

• Must obtain and maintain Food Handler’s Basic Certification
• Ability to work assigned afternoon/evening shifts and weekend schedule

Skills

• Compassion
• Adaptability
• Communication
• Observation
• Problem-solving

Benefits

• Professional development opportunities
• Flexible scheduling
• Competitive pay ($19.00 per hour)
• Opportunities to make a meaningful impact

Pay

• $19.00 per hour

Schedule

• One team member's schedule: Week One M,W,TH,F Week Two M,T,TH,F,Sa,Su
• One team member's schedule: Week One M,T,W,Sa,Su Week Two M,T,W,F