Family Support Services Specialist (7604)

About the Role

Family Support Services Specialists provide assistance and support to the Case Management Organization by performing tasks such as client transportation, supervised visitation, foster parent support, and other support functions as needed. This is a direct care position.

Responsibilities

• Use agency or personal vehicles to transport client children to and from program placements, supervised visits, medical, and dental appointments.
• Maintain weekly Transportation Request forms and track agency vehicle mileage, service, and usage.
• Perform placement follow-up contacts with assigned foster homes upon placement of children.
• Visit all assigned foster homes quarterly or more often to provide information and/or support.
• Prepare required reports and other documentation as instructed by unit supervisor.
• Participate in community outreach programs, including recruitment events, foster parent meetings, and support groups.
• Attend and participate in staff/professional trainings, meetings, and supervision sessions.
• Carry and maintain an agency cell phone and function “on call” in a rotation schedule, depending on programmatic needs.
• Function professionally in a team setting and in the community without direct supervision.
• Other duties as assigned, including filling in for clerical staff by answering agency phones and assisting with filing.

Requirements

• High School diploma (some college preferred).
• One to three years’ experience in community service agencies is preferred.
• Valid driver’s license and appropriate auto liability insurance required.
• Ability to drive, use a phone, sit for long periods, and write notes as required.
• Adapt to irregular working hours and perform light lifting.
• Must demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.
• Certified First Aid/CPR and crisis intervention.
• Ability to communicate effectively with clients, parents, co-workers, volunteers, governmental agencies, and the general public.
• Good time management, organizational, verbal and written communication, and interpersonal skills.
• Ability to function effectively in a multi-cultural environment with clients, co-workers, volunteers, government agencies, and the general public.
• Dependability, discretion, and good judgment.
• Adherence to all licensing and quality assurance standards, agency policies, and procedures.
• Must maintain confidentiality of all client information.

Principal Accountabilities

• Reports to unit supervisor.
• Team player with co-workers and administrators.
• Accurate, complete, and timely submission of required documents and reports.
• Liaison to government, courts, schools, and community providers.

Benefits

• Medical, Dental, and Vision insurance.
• Telehealth (24/7 online access to doctors).
• Employee Assistance Program (EAP).
• Employer-paid life insurance (1X salary).
• 13 paid holidays + 1 floating holiday.
• Generous PTO policy (starting at 16 working days a year).
• 403(b) Retirement plan with 3% discretionary employer match or 3% student loan repayment reimbursement.
• Tuition reimbursement.

Note: Head Start employees' paid time off and holiday schedules may differ.