Family Support Services Specialist - 2025766

Role & Responsibilities

• Build and maintain the FSS program caseload through community outreach as well as following up on referrals from within WRWW, community partners, and direct family requests.
• Follow all due intake and enrollment process, helping coordinate the intake process, as needed.
• Assist and support with applying for WCCC subsidies, childcare, and early childhood systems such as ECEAP/Head Start, Preschool and home-visitation programs, and Kindergarten.
• Provide follow-through support with additional support needs, including any cross-departmental referrals and case coordination needed.
• Assist and support with school navigation including any school registrations, IEP or 504 plans, and other academic or English language learning needs for the students.
• Research and facilitate connection of families with enrichment opportunities and tutoring support. Provide support with accessing resources for the behavioral and mental health needs of students.
• Support with organizing and facilitating parent-child programming activities, including play groups and other parent/parent-child workshops, in coordination with other team members and community partners.
• Partner with families using a culturally responsive and healing centered framework- assessing their requirements, setting goals based on strengths and barriers, facilitating community and resource connections, and offering them relevant support.
• Ensure sustained engagement through active follow-up and relationship-building with families.
• Provide home-visits and accompany families to help with navigating systems and resources.
• Continue to build the resources list and establish connections with local organizations & partners to continue expanding the availability of quality services for refugee and immigrant families and children.
• Support with coordinating and organizing family engagement events, field trips, and training/workshops.
• Carefully coordinate and support initiatives to provide family resources and meet felt needs (e.g., backpack drives).
• Administer ASQs and PICCOLOs screenings, and any other internally developed assessments or surveys, and provide any follow-up services with regards to child development, disability services, and family well-being.
• Administer parent feedback surveys to support the program's learning and evaluation efforts.
• Use internal tools and database to collect, track and update participant information, documents, case notes, feedback, and other program details.
• Work closely with the Coordinators and Program Manager to ensure all early childhood programs data are recorded in a timely manner.
• Engage in continuous learning, participate in office and program trainings to be better equipped in serving families and children well.
• Assist the rest of the Children and Family programs team with work planning, services, and support with other planned program activities as needed.
• Contribute the overall programming with insights and expertise to strengthen the programming to best serve our families and children in the community.

Job Requirements

• Mature and personal Christian faith
• Committed to the mission, vision, and values of World Relief
• Desire to serve and empower the Church to impact vulnerable communities
• Able to affirm and/or acknowledge World Reliefs Core Beliefs, Statement of Faith, Christian Identity and National Association of Evangelicals' For the Health of The Nation document
• Bachelor’s degree in Education, Social Work, or a related field, or equivalent combination of education and experience required
• At least 1-2 years of social work or casework experience working with families in accessing community resources and navigating systems related to children/students
• Able to build strong cross-cultural relationships and engage families using culturally responsive, trauma-informed practices
• Excellent oral and written communication skills in English, with the ability to communicate effectively and professionally with diverse stakeholders (caregivers, students, volunteers, and staff)
• Able to work independently and as part of a team
• Able and willing to travel to participant homes, partner and program sites
• Valid Driver's license and ability to pass a driving record check
• Current (or ability to quickly secure) CPR/First Aid Certification required
• Individuals with lived immigrant/refugee experience strongly encouraged to apply

PREFERRED QUALIFICATIONS

• Strong collaboration skills to partner with caregivers, team members, and community partners
• Creative, resourceful, and self-motivated
• Strong organization and time management skills
• Demonstrated cultural humility and experience supporting families across languages and cultural contexts
• Proactive in building partnerships, researching resources, and facilitating opportunities for children and families
• Knowledgeable about inclusive early childhood practices, child development, IFSP/IEP procedures, and reducing barriers and stigma for people with disabilities
• Accountable and thorough with excellent follow-through on each task
• Experience with planning/coordinating programs and events for families and children is preferred
• Proficiency in Microsoft applications (Word, Excel); and ability to learn other internal applications
• Proficiency in a language commonly spoken by refugee and immigrant communities is strongly preferred