FAMILY SERVICES SPECIALIST - 60064969 1

Duties and Responsibilities

• Work under the supervision of the circuit specific Operations and Management Consultant to service the entire circuit assigned.
• Assist and create high-quality data tracking, reporting and special request for Program Administrators, CPI Supervisors and regional management.
• Assists in circuit wide monthly performance reviews, improvement plans and ongoing projects.
• Prepares, analyzes, and reviews data and special project assignments at the discretion of the assigned circuit OMC and regional management.
• Absorbs CPI certification/certification tracking, monitoring and overall successful completion of all CPI staff certification status as outlined by the statewide certifying agency.
• Responsible for data analysis, tracking and reporting outcomes and the provision of technical assistance and consultation to front line staff, supervisors, and managers.
• Able to provide training and technical assistance as needed to all levels of protective investigations staff and ensures compliance with the processes and procedures.
• Has the ability to identify trends and patterns in investigative work and to determine areas of improvement, identify root causes of problems and develop countermeasures to implement to include creating written documentation and planning.
• Provides advice and assistance to the Child Protective Investigations Supervisor and Program Administrator in the planning, implementation, and evaluation of existing operations, systems, and procedures.
• Assists the OMC in analyzing and designing documents to implements internal reporting systems and procedures for Investigations. Analyzes operational and administrative systems throughout Investigations and develops integrated reports used to evaluate operational effectiveness and efficiency.
• Has the ability to identify and coordinate trainings to address areas where individual and/or unit performance improvement is required. Partners with PA's, Supervisors and CPIs who are struggling with maintaining performance (i.e. PIPs).
• Provides Supervisory 1:1 training on documentation of personnel issues/disciplinary actions.
• Prepares, analyzes, and reviews data at the request of the OMC and regional management.
• Reviews administrative policies, procedures, guidelines and related directives to be implemented; evaluates impact on operations; identifies potential problems; recommends appropriate action
• Manages all services delivery within the assigned service centers. Attends staffing to observe and manage service provider delivery to the Investigative staff to include forms, documentation, tracking and utilization. Ensuring all services meet the needs of the families we serve and are accessible to the Investigative staff.
• Attends, tracks and ensures quality staffing, such as case transfers, MDT's, Institutional and special service provider/program staffing across the circuit assigned. This includes tracking logs, attendance and monitoring of plans to improve, enhance or expand current or new services.
• Provides initial and ongoing technical support for new staff. Also provides special training as required by PA or CPIS (includes 1:1, and group training on specific issues).
• Performs other duties as required.

Knowledge, skills and abilities

• Knowledge of family safety and preservation.
• Knowledge of theories and practice of child protection, counseling, social work, investigations and family assessments.
• Knowledge of methods of compiling, organizing and analyzing data.
• Skill in child protection, counseling, social work, investigations and family assessments.
• Skill in development of requests for proposals, contract evaluations and contract management.
• Ability to develop policies, procedures, standards and rules.
• Ability to develop methods for monitoring and evaluating quality of service and compliance with rules, policies and statutes.
• Ability to review and evaluate plans and programs.
• Ability to identify improvements and adjustments needed to insure program effectiveness and efficiency.
• Ability to establish and maintain a liaison with other agencies.
• Ability to plan, organize and coordinate work assignments.
• Ability to communicate effectively.
• Ability to establish and maintain effective working relationships with others.
• Ability to use computer systems.
• Ability to conduct effective case staffing and other meetings.
• Ability to interact appropriately with families, community resources, service providers and other department professionals.

Licensure/registration/certification requirements

• Not specified

Other job-related requirements

• Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.
• The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.
• VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement.
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