Family Support Services Specialist

Purpose & Impact

Family support services are intended to provide assistance and support to the Case Management Organization by performing tasks such as client transportation, supervised visitation, foster parent support and any other support functions as needed. This is a direct care position.

Essential Functions

• Use agency vehicles or personal vehicles to transport client children to and from program placements, supervised visits, medical and dental appointments.
• Maintain weekly Transportation Request form.
• Track agency vehicle mileage, service, usage.
• Perform placement follow-up contacts with assigned foster homes upon placement of children in those homes.
• Visit all assigned foster homes quarterly or more often in order to provide information and/or support.
• Prepare required reports and other documentation as instructed by unit supervisor.
• Participate in community outreach programs which shall include but are not limited to, recruitment events, foster parent meetings and support groups.
• Attend and participate in staff/professional trainings, meetings and supervision sessions.

Other Functions

• Responsible to carry and maintain an agency cell phone and function “on call” in a rotation schedule, depending upon programmatic needs.
• Function in the community without direct supervision.
• Function professionally in a team setting.

Physical Requirements

• Ability to drive, use phone, sit for long periods of time, and write notes as required.
• May fill in for clerical staff by answering agency phones, and assisting with filing.
• Able to adapt to irregular working hours, perform light lifting.

Education & Experience

• High School diploma, some college preferred.
• One to three (1-3) years’ experience in community service agencies is preferred.

Skills

• Good time management, organizational, verbal and written communication, and interpersonal skills.
• Ability to function in a multi-cultural environment effectively with clients, co-workers, volunteers, government agencies and general public.
• Dependability, discretion and good judgment.
• Certified First Aid/CPR and crisis intervention.

Other

• Demonstrate sensitivity to our service population’s cultural and socioeconomic characteristics and needs.

Principal Accountabilities

• Reports to unit supervisor.
• Team player with co-workers and administrators.
• Accurate complete and timely submission of required documents and reports.
• Adherence to all licensing and quality assurance standards.
• Liaison to government, courts, schools and community providers.
• Adherence to agency policies and procedures.
• Maintain confidentiality of all client information.

Why Work for LSF?

• Offers 60 programs across the state of Florida serving a wide range of populations in need.
• Mission-driven staff members become part of the LSF community while transforming the lives of those in need.
• Staff members find growth opportunities as they explore areas of interest within the organization.
• Amazing benefits package including: Medical, Dental and Vision Telehealth (24/7 online access to Doctors), Employee Assistance Program (EAP), Employer paid life insurance (1X salary), 13 paid holidays + 1 floating holiday, Generous PTO policy (starting at 16 working days a year), 403(b) Retirement plan with 3% discretionary employer match OR 3% student loan repayment reimbursement, Tuition reimbursement.

Other

• Lutheran Services Florida is mandated to perform background screenings for employment in accordance with the Florida Care Provider Background Screening Clearinghouse as outlined in Section 435.12, Florida Statutes.
• Pursuant to House Bill 531 (2025), Lutheran Services Florida must ensure that all job vacancy postings and advertisements include a clear and conspicuous link to the AHCA Clearinghouse website and its requirements.
• For more information on background screening requirements please visit: https://info.flclearinghouse.com/.

Equal Opportunity Employer

Lutheran Services Florida is an equal opportunity employer. We are committed to providing a workplace free from discrimination and harassment based on race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity, or any other characteristic protected by law.