Family Support Navigator

About the role

High Point & Affiliated Organizations is a health and human service agency dedicated to treating and preventing substance use disorders and mental illness. We offer a range of programs across Southeastern Massachusetts, including inpatient, outpatient, residential, and community-based services. Our mission is to help individuals and families achieve personal change and improve their quality of life.

Qualifications

• Bachelor’s Degree level degree in Psychology or a related human services field (preferred), or equivalent experience
• 2 years of experience in behavioral health and/or inpatient psychiatric setting
• Preference for someone with lived experience as a caregiver and 1 year experience with navigating the system
• Bi-lingual/Multi-lingual applicants are strongly encouraged to apply
• Excellent interpersonal and communication skills while maintaining professional boundaries
• Maintain mental alertness and attention to high detail
• Maintain a neat and professional appearance and provide excellent customer service as needed
• Follow established security protocols while using initiative and good judgement without bias

Duties & Responsibilities

• Help to support an open access model for screening and assessments for mental health, substance use, and co-occurring treatment services within the CBHC service model
• Provide initial screenings and assist patients and families with accessing CBHC services
• Absorb and document collateral contacts with other providers such as primary care physicians, probation, parole, DCF, family members, natural supports, etc.
• Coordinate patient transportation services, as needed
• Participate in patient outreach and engagement to support access to treatment
• Support transitions of care through care coordination and discharge planning activities
• Engage in community outreach activities as needed
• Must have experience as a caregiver or parent of a youth with social-emotional needs
• Work directly with caregivers to provide support, education and guidance
• Perform other duties as assigned, including providing security support for the program to monitor patient and staff safety as part of their duties

Requirements

• Must present as courteous and professional at all times
• Good case management skills
• Experience working in the mental health/substance use field
• Demonstrated flexibility and ability to perform multiple tasks
• Excellent communication skills, including the ability to organize ideas in logical and clear fashion
• The ability to work with others in a cooperative and collaborative manner
• TB screening
• Certification in the HPTC approved de-escalation program
• Strong and effective verbal, written and organizational skills
• The ability to provide leadership and program development within an outpatient site
• Knowledge of major clinical therapeutic models and behavioral health best practice
• Strong organizational, verbal and written communication skills