Family Support Navigator

Responsibilities

• Provides non-clinical, evidence-based peer support services and serves as a member and family advocate.
• Guides families in creating Wellness Recovery Action Plans (WRAP®) for themselves and their family to recognize strengths and identify wellness self-management and crisis prevention strategies.
• Utilizes the 8 dimensions of wellness to help parents/caregivers identify their social determinants of health needs, determine their whole health goals and objectives in order to address their own challenges and those of their child.
• Coaches and role-models regarding a parent’s perspective and lessons learned from life experience.
• Facilitates support and education to families who have questions, concerns or specific needs related to mental health or substance use and their relationship to Magellan and child serving agencies.
• Strategically shares their lived experience to inspire hope, empowerment, and positive action.
• Performs ongoing interventions to engage families and members in traditional and nontraditional health services and supports, as well as community and social support networks including community-based peer, parent, and family support services.
• Facilitates a team approach to member care including with the Magellan care coordination team.
• Implements, coordinates, and monitors strategies for members and families to improve health and quality of life outcomes.
• Acts as an advocate for family and member’s needs by identifying and addressing gaps in services and supports.
• Educates providers, supporting staff, members, and families on resiliency and recovery-oriented principles, practices, strategies, and tools.
• Documents all interactions according to company standards.
• Maintains professional responsibility to maximize supervision, respond appropriately to personal stressors that impact ability to perform job duties, and recognize crisis situations or risks to the member’s safety and respond appropriately.
• Travels to meet families within the community.

Requirements

• 2+ years' experience working as a family peer specialist.
• Peer Specialist certification as required by the state.
• CFPS/National Peer Support Credential required within one year of hire.
• Must be or have been a parent or caregiver of a child who is or who has in the past received services from a child-serving agency for mental health related issues.
• Positive attitude that communicates hope and a recovery and resiliency orientation; approachable and empathetic; strong people skills.
• Must have a vehicle in good, working condition with the ability to travel within the community regularly.
• Working knowledge of Microsoft Office Product Suite.
• Ability to make decisions that require significant analysis of solutions, and quick, original, and independent thinking.
• Knowledge of local mental health, substance use, and community systems; wellness strategies, resiliency and recovery principles, practices, and tools, such as system of care, Wellness Recovery Action Plans (WRAP), wraparound process, and community-based peer, family and parent support organizations and services.
• Strong interpersonal and organizational skills and effective verbal and written communication skills.
• Ability to represent strengths and needs of families and members in clinical settings.
• Ability to summarize and document findings and maintain complete and accurate records.
• Must be able to work effectively, independently and in a team, and prioritize in a fast-paced environment to meet the demands of the organization.

Qualifications

• Education - Required: Associate degree.
• Education - Preferred: Bachelor’s degree.
• Licenses and Certifications - Required: CPRS/CPS/CPSS/CRPS/PRSS, Peer Specialist, State Requirements - Care MgmtCare MgmtCare Mgmt, DL - Driver License, Valid In State.
• Licenses and Certifications - Preferred: NCPS - National Certified Peer Specialist - Care MgmtCare MgmtCare Mgmt.

Benefits

• Broad range of health, life, voluntary and other benefits and perks that enhance your physical, mental, emotional and financial wellbeing.
• Tobacco-free workplace.

Pay

• Salary Range: $41,505 - $62,255.