Family Support Coordinator

About the role

The Family Support Coordinator at Freedom Village plays a key role in fostering a supportive, inclusive community for families. This position is responsible for coordinating services and activities while providing comprehensive case management to support family stability, well-being, and self-advocacy.

Responsibilities

• Provide comprehensive, trauma-informed case management to families, including intake, needs assessments, goal planning, and follow-up.
• Support families in accessing resources such as public benefits, childcare, healthcare, education, legal advocacy, and mental health services.
• Aid families in navigating systems such as HRA, ACS, DOE, and housing court, and advocate on their behalf as needed.
• Collaborate with on-site social work and property management teams to ensure coordinated support for tenant stability and safety.
• Support caregivers to enhance their parenting skills.
• Develop and implement workshops, groups, and events focused on parenting, life skills, youth development, and family enrichment.
• Maintain inventory and distribute age-appropriate supplies, books, and materials to support children’s development and family wellness.
• Advocate and collaborate with community agencies to support child, family, and agency outcomes; including accompanying to appointments as needed.
• Provide referrals and information to outside agencies related to child development, recreation, and mental health.
• Maintain accurate and timely documentation of all services and interactions in the agency’s case management database.
• Track and report program outcomes and support compliance with funding and contractual requirements.
• Participate in case conferences, supervision, staff meetings, and training sessions.

Requirements

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field required; Master’s degree preferred.
• Minimum of 2 years’ experience working with families, preferably in supportive housing, domestic violence, child welfare, or similar settings.
• Strong understanding of trauma-informed care, family systems, and NYC social service systems.
• Experience working with diverse populations including survivors of domestic violence, people with disabilities, and families facing homelessness.
• Ability to work in fast-paced environment.
• Excellent conflict resolution skills.
• Bilingual (Spanish or ASL speaking) preferred.

Qualifications

• Bachelor’s degree in Social Work, Human Services, Psychology, or a related field required; Master’s degree preferred.
• Minimum of 2 years’ experience working with families, preferably in supportive housing, domestic violence, child welfare, or similar settings.
• Strong understanding of trauma-informed care, family systems, and NYC social service systems.
• Experience working with diverse populations including survivors of domestic violence, people with disabilities, and families facing homelessness.
• Ability to work in fast-paced environment.
• Excellent conflict resolution skills.
• Bilingual (Spanish or ASL speaking) preferred.

Skills

• Strong communication and interpersonal skills.
• Ability to work independently and as part of a team.
• Proficiency in Microsoft Office Suite.
• Knowledge of trauma-informed care principles.
• Experience with case management software.

Benefits

• 100% employer-paid Medical, Dental, Vision, Life Insurance, Matched Retirement Plan.
• Paid vacation, sick days, personal days, and paid national holidays.

Pay

$50,000 - $55,000 based on experience.

Schedule

Monday through Friday, 9AM to 5PM, after hours on call as needed.

Equipment Operated

• Computer/Laptop
• Printer
• Scanner
• Phone
• Adaptive Devices

Work Environment

This position will work full-time from the program site.

Travel

Five days on-site per week and as needed.

About Freedom Village

Freedom Village is a 74-unit permanent supportive housing residence operated by BFL. Located in Manhattan’s Lower East Side, the program serves survivors of domestic violence with disabilities and frail elderly individuals (55+), offering a fully accessible and trauma-informed environment. Residents receive comprehensive on-site services including case management, counseling, and occupational therapy to promote safety, healing, and long-term stability.