Family Support Administrator

Department: Family Support Team • Reporting to: Operations Manager • Part-time (3 days per week)

About the role

Be an ambassador for the Coles brand, delivering impeccable service and a warm, empathetic, approachable and serene experience for every customer. Sustain strong working relationships with key partners, promote and drive the business forward, and support families the ‘Coles Way’. Coordinate Front of House operations to fulfil overall service requirements.

Responsibilities

• Ensure policies, systems and processes are followed according to the operations manual.
• Assist and participate in the delivery of front of house key functions, including:
  • Customer enquiries
  • Receiving visitors
  • General administration
• Collaborate with Funeral Directors and other key departments to facilitate funeral administration, including:
  • Estimates and confirmations
  • Funeral accounts
  • Obituary notices
  • Funeral stationery
  • Processing donations
  • Flower orders
• Follow up and maximise new business opportunities, including:
  • New funerals
  • Pre-paid plans
  • Memorial stones
  • After-care products
• Receive, process and properly record all financial transactions and customer data in a safe and secure manner.
• Ensure the Funeral Home is always presented to the highest possible standard.
• Participate in out-of-hours viewing duties and telephone on-call rota as required.
• Provide administration cover at all company locations.
• Perform any other duties the supervising manager deems necessary to meet business needs.

Requirements

• Empathetic and compassionate manner.
• Full discretion required due to the confidential and sensitive nature of the business.
• Immaculate personal presentation and hygiene.
• Good interpersonal skills.
• Excellent administrative and IT skills.
• Positive, respectful and approachable attitude.

Pay

Starting rate of £13 per hour.

Schedule

Part-time (3 days per week).