Family Services Specialist I/II
This position is located in Chickasha, Oklahoma. Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided.
Pay
- Level I H14A: $37,440.00 annually + Full State Employee Benefits
- Level II H14B: $40,248.00 annually + Full State Employee Benefits
Schedule
Days worked will be Monday through Friday, 8:00 AM - 5:30 PM, with varying 8 hour shifts available.
Job Responsibilities
This position is for a customer experience specialist who can provide world class service to clients of Adult and Family Services.
- Interview and process electronic applications and renewals for all AFS programs
- Interpret and apply policy and procedures
- Provide clear documentation of casework
- Independently perform complex tasks
- Display excellent customer service skills, flexibility, and organization
- Provide first contact resolution for clients who prefer to conduct business through our contact center or online platforms
This position does not maintain a permanent caseload.
Minimum Qualifications
Level I: Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience.
Level II: Education and Experience requirements consist of a bachelor's degree; OR an associate's degree plus two years of clerical office work in a business, public sector, or social work environment; OR an equivalent combination of education and experience, substituting one additional year of experience in a professional business, public sector, or social work environment for each year of the bachelor's degree; OR two (2) years of experience as a Family Services Specialist.
Preference Statement
Preference may be given to applicants who are bilingual and/or who are Work Ready Oklahoma (WRO) applicants.
Training and Telework
Must attend mandatory in-office training, including JumpSTARt Training located at a regional training facility. (Travel and lodging paid).
This position is designed for telework/work from home; however, the employee will be training in an office setting (in person) for the first 120 days and will be evaluated on performance before working from home full-time. All telework positions are subject to Agency Director approval.
OKDHS is a Fair Chance Employer.