Family Services Specialist I/II
Located in Tulsa, Oklahoma.
Pay
Level I H14A: $37,440.00 per year + Full State Employee Benefits; Level II H14B: $40,248.00 per year + Full State Employee Benefits.
Benefits
Full State Employee Benefits.
Schedule
Work Monday through Friday, 8:00 am – 5:30 pm with varying 8‑hour shifts available.
Requirements
- Occasional travel required.
- Valid driver’s license and maintained car insurance.
- In‑person training provided (including mandatory JumpSTARt Training at a regional facility; travel and lodging paid).
- Position designed for telework/work‑from‑home after initial 120‑day in‑office training period, subject to Agency Director approval.
Qualifications
Level I: Two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of required experience.
Level II: Bachelor’s degree; or an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; or two (2) years of experience as a Family Services Specialist.
Skills
- Preference may be given to applicants with previous call center experience.
Responsibilities
Provide world‑class service to clients of Adult and Family Services as a customer service eligibility specialist. Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), interpreting and applying policy and procedures, providing clear documentation of casework, and independently performing complex tasks. Deliver first‑contact resolution for clients who prefer to conduct business through the virtual eligibility center or online platforms. All customer contact is handled primarily via phone, incoming and outgoing calls.