Family Services Specialist I/II
About the role
Full‑time office position located in Oklahoma City, Oklahoma, Monday‑Friday 8:00 AM‑5:00 PM.
Schedule
Monday through Friday, 8:00 AM – 5:00 PM.
Pay
Level I H14A: $37,440.00 per year; Level II H14B: $40,248.00 per year.
Benefits
Full State Employee Benefits.
Requirements
- Valid driver’s license and required car insurance.
- Occasional travel.
- Attendance at mandatory in‑office training (including JumpSTARt Training; travel and lodging paid).
- Preference for applicants with previous call‑center experience.
Qualifications
Level I: Two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting thirty semester hours of college for each year of required experience.
Level II: Bachelor’s degree; or an associate’s degree plus two (2) years of experience performing administrative support, recordkeeping, customer service, or client service functions in a call center, business, healthcare, public sector, or social services environment; or an equivalent combination of education and experience, substituting one (1) year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree; or two (2) years of experience as a Family Services Specialist.
Responsibilities
- Provide world‑class service to clients of Adult and Family Services as a customer service eligibility specialist.
- Demonstrate customer service, flexibility, and organizational skills in a fast‑paced environment.
- Interview, process electronic applications, and renewals for AFS programs (SNAP, CHILD CARE, MEDICAL).
- Interpret and apply policy and procedures; provide clear documentation of casework.
- Independently perform complex tasks.
- Provide first‑contact resolution for clients using virtual eligibility center or online platforms.
- Handle all customer contact primarily via phone (incoming and outgoing calls).
- Actively participate in Transactional audit process, Huddles, and other team meetings/conferences.
- Attend mandatory in‑office training.