Family Service Counselor - Inside Sales Representative

About the role

Inside sales role with leads provided via walk-in traffic & inbound calls. Assists families with funeral selections and attends services. Honesty, Integrity, and Quality are at the heart of all we do.

Compensation

Compensation Potential: $55,000 a year – $80,000 a year. Top Family Service Counselors should earn six figure incomes.

Qualifications

• High school diploma or equivalent required; some college or college degree preferred
• Proven track record of success in inside sales and outside sales production strongly preferred
• May require the possession (or ability to obtain) an insurance license as required by applicable law
• Valid driver's license in good standing and acceptable driving record
• Bilingual speaking preferred
• Must have insurance or financial service background

Responsibilities

• Establishes a professional relationship with client families to ensure that all needs are being met
• Represents the company in a professional and caring manner
• Provides tours and guides families that visit the cemetery locations
• Attends services and visitations for client families to develop relationships, ensure excellent service, and potential referrals
• Completes required paperwork, ensures proper interment verification process, and conducts blind checks, ensuring compliance with all relevant state and industry regulations and in accordance with company policies and procedures
• Develops new prospects and community-based contacts
• Makes presentations at the business location, at client family homes, and at public community events highlighting merchandise, services, and the benefits of pre-need arranging
• Maintains positive and proactive communication and cooperation with all funeral homes, departments, and team members to ensure a smooth service process for the family
• Actively participates in all required location and company training initiatives
• Reports all progress to the Sales Manager (or Unit Leader) as directed
• Schedules and conducts aftercare appointments to ensure client family satisfaction and obtain referrals
• Identifies and remedies all hazards at location and on grounds
• Performs other duties as assigned

Benefits

• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance