Family Resource Specialist

Who We Are

Imagine Pediatrics is a tech-enabled, pediatrician-led medical group reimagining care for children with special health care needs. We deliver 24/7 virtual and in-home medical, behavioral, and social care, working alongside families, providers, and health plans to break down barriers to quality care. We do not replace existing care teams; we enhance them, providing an extra layer of support with compassion, creativity, and an unwavering commitment to children with medical complexity.

What You'll Do

• Identify resources and community support available to the family or caregivers
• Provide information, referrals, and non-clinical assistance with linkage to medical, psychosocial, and basic needs services
• Empower families to advocate for themselves by providing education, guidance, and supportive tools to navigate systems and access needed services
• Assist with accessing specific programs and supports to address psycho-social needs both within Imagine Pediatrics and in the larger community
• Advocate with community agencies for, and on behalf, of clients and families to decrease service gaps and remove barriers to services
• Aid in system navigation, including eligibility, pediatrics, behavioral health, public health, etc.
• Assist in developing an internal community resource library (but do not create clinical library materials)
• Connect with relevant internal staff and providers to assist with system navigation
• Participate in ongoing scheduled consultations with an interdisciplinary team regarding administrative and non-clinical resources provided to family and caregivers

What You Bring and How You Qualify

• Bachelor’s degree or higher in healthcare, behavioral health, or social services related field preferred
• Certification as a Community Health Worker highly desired
• Familiar with navigating social service agencies
• Reliable transportation, valid Driver's License, and ability to produce a copy of current auto insurance certificate
• Experience with resourcing and telephonic services
• Bilingual Spanish required

What We Offer (Benefits + Perks)

• Full medical, dental, and vision insurance
• Healthcare and Dependent Care FSA
• 401(k) with 4% match, vested 100% from day one
• 20 days PTO + 10 Company Holidays & 2 Floating Holidays
• Paid parental leave
• Additional benefits to be detailed in offer

We Value

• Children First
• Earn Trust
• Innovate Today
• Embrace Humanity
• One Team, Diverse Perspectives