Family Resource Specialist

Responsibilities

• Accurately assist families in locating, accessing, and completing online child care subsidy applications.
• Help families identify child care options that meet their needs, including location, availability, and other quality indicators of programs.
• Update Provider Information Forms for child care providers and manage data within a statewide child care referral database and other relevant systems.
• Provide information on available resources and assist families, child care providers, and community members in locating local services through a statewide database.
• Accurately identify state benefit programs available in Missouri and direct individuals to specialized support or services when needed.
• Demonstrate proficiency in call center systems, such as Genesys.
• Stay up-to-date with the Child Care Data System, Missouri Family Resources website, and other relevant systems.
• Engage in outreach activities, including representing the organization at community events and interacting with families face-to-face.
• Produce accurate documentation promptly after interactions.
• Participate in ongoing professional development and training.
• Promote and uphold CCAMO’s Mission, Vision, Beliefs, and Values in all interactions and services provided.

Requirements

• Valid driver’s license, auto insurance, and the ability to successfully pass a criminal background check are required.
• A minimum of six (6) months of experience in customer service or through a call center is required.
• An associate degree in Human Services, Early Childhood Education, Communication, or a related field is required.
• Proficient in Microsoft Office applications, including Excel, Outlook, and Word, and virtual meeting platforms such as Zoom and Microsoft Teams is required.
• A working knowledge of the early care and education field and child care subsidy program is preferred.
• A commitment to data integrity and maintaining accurate, well-organized records is required.
• Strong verbal and written communication skills are required.