Family Resource Center Family Navigator

About the role

The FRC Family Navigator acts as the central point of contact for all community members who reach out to Akin Family Resource Centers and/or community access points. The role provides assessment and navigation services to diverse communities to ensure families and children are connected to appropriate Akin programs and community resources. This position supports families using the Family Resource Center Pathways Framework, a research‑ and community‑informed service delivery approach for providing family support services, to keep families together, improve family well‑being, and create equity. The position has access to protected healthcare information (PHI) or confidential identifiable information (CII), both paper and electronic, as necessary to perform related duties.

Responsibilities

• Provides intake and screens to determine eligibility for internal programs and identifies strengths and service needs for families within the community.
• Develops plans with families to meet their needs and assists with goal planning to promote self‑sufficiency and long‑term stability.
• Provides appropriate family navigation, information, and referral.
• Coordinates with Akin programs and other community resource providers to connect families to relevant resources; actively networks with service providers to stay current on community resources.
• Attends community meetings, sits on community boards, and creates information‑sharing opportunities throughout the community.
• Designs family outreach plans and actively participates in outreach to children and families for the organization’s service programs and family navigation.
• Maintains records of referrals and family navigation to track outcomes and support exchange of information between programs.
• Contributes to shared learning with the community of family navigators around the state.
• Assists with grant reports and monthly reports; maintains files and records and sends progress reports to supervisor.
• Supports the implementation of the FRC mobile.
• Performs other duties as assigned by supervisor.

Skills

• Ability to manage multiple families in need of services and successfully connect families with appropriate agencies and services.
• Knowledge of Akin programs and services and understanding of community resources within the Family Resource Center service area.
• Excellent written and oral communication skills.
• Strong organizational and interpersonal skills.
• Basic working knowledge and experience with Microsoft Office Suite and excellent data entry skills.
• Ability to develop working relationships and partnerships with community organizations and personnel.
• Ability to maintain confidential and sensitive information in a professional and ethical manner.
• Familiarity with or interest in the principles of accessibility, inclusion, and belonging; experience working successfully with colleagues, clients, or communities from a variety of backgrounds.
• Demonstrated openness to learning and contributing to an inclusive workplace environment.

Work Environment

Moderate noise (business office with computers, printers, phones); varied lighting and temperatures depending on location; moderate to frequent interruptions. Ability to work in a variety of workspaces including confined spaces, sit at a computer or vehicle for extended periods, and stand for extended periods on occasion. Extensive travel to various locations throughout the state. Hybrid work arrangements are available for some positions but may be adjusted or rescinded based on business needs.

Physical Demands

• Regularly required to stand, sit, talk, hear, and use hands and fingers to operate a computer and telephone keyboard.
• Occasionally required to reach, stoop, and kneel.
• Close‑vision requirements due to computer work.
• Occasionally able to lift up to 20 lb.

Requirements

• At least 1 year experience in community and/or family service, or a combination of education and experience that demonstrates the required knowledge, skills, and abilities.
• One‑step Mantoux TB skin test prior to start of employment (or written proof of a negative test within the past 12 months). If previously tested positive, documented proof of treatment from a doctor or a negative chest X‑ray must be provided.
• Valid driver’s license and a favorable driving record (no more than three violations within the past three years).
• Access to a reliable, insured vehicle for work‑related travel.

Preferred Qualifications

• Lived experience navigating family support systems/services.
• Associate’s degree in family or social services, or a related field.
• Bilingual proficiency.

Pay & Benefits

We provide a comprehensive benefits package, including competitive pay, medical, dental and retirement benefits, and paid time off. The target starting pay for this position is $23.508 – $27.621 per hour, typically within the first half of this range. Actual offers will be based on individual qualifications relevant to the role and will not consider an applicant’s pay history. The range allows room for growth during tenure.